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Samer Dib, Head of Roastery

Samer Dib

Head of Roastery·Grandiose supermarket

United Arab Emirates

Diploma, SCA / Coffee excellence

Work experience

Total years of experience: 17 years, 5 months

Head of Roastery

January 2024 - Present

Grandiose supermarket

Dubai, United Arab Emirates

January 2024 - Present

• Crafted high-quality beverages using various brewing methods
• Specialized in roasting green beans, adjusting profiles for unique Flavors
• Mastered flavors extraction techniques, enhancing natural coffee characteristics
• Managed customer roasting profiles for personalized service
• Emphasized quality and presentation to enhance customer experience
• Trained and mentored junior baristas, fostering a culture of learning
• Implemented rigorous quality control from bean selection to presentation
• Committed to sustainable practices and ethical sourcing
Company industry:
Retail & Wholesale

Area Manager / G

January 2022 - January 2024

Grandiose supermarket

Dubai, United Arab Emirates

January 2022 - January 2024

• Led and managed a team to uphold high-quality service and product standards
• Addressed customer feedback to maintain and enhance customer satisfaction
• Monitored and managed financial performance, including budgeting and cost control
• Developed and innovated the cafes menu to maximize revenue
• Recruited, trained, and mentored staff to exceed performance expectations
• Managed inventory levels and vendor relationships
• Ensured compliance with health and safety regulations
• Collaborated on marketing and promotional strategies
Company industry:
Retail & Wholesale

Senior Restaurant Manager

January 2020 - January 2022

Dubai Mall (Cafe and Restaurant) Laduree, French spirit,

Dubai, United Arab Emirates

January 2020 - January 2022

• Ensured smooth daily operations and adherence to brand and franchise standards.
• Managed all cash procedures, including openings, closings, banking, and reconciliations.
• Handled customer feedback to maintain high satisfaction.
• Maintained strict hygiene, health, and safety compliance.
• Monitored market trends and shared insights for strategic planning.
• Ensured compliance with company policies and local regulations.
• Prepared weekly performance reports and suggested operational improvements.
• Explored new sales opportunities and ensured product quality.
• Controlled wastage and stock levels to meet demand efficiently.
• Managed staff schedules to maintain optimal coverage.
• Led and developed the team, motivating them toward performance goals and career growth.
Company industry:
Food & Beverage Production

Restaurant Manager

January 2017 - January 2020

The Coffee Club,

Dubai, United Arab Emirates

January 2017 - January 2020

• Managed F&B operations within budget and highest standards
• Maintained excellent internal and external customer service levels
• Designed and continuously improved menus
• Led team recruitment, training, and appraisal
• Established targets, KPIs, schedules, policies, and procedures
• Ensured compliance with health, safety, and municipality regulations
• Reported on sales results and productivity
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Corporate Executive and Store Manager

January 2014 - January 2017

GODIVA,

Dubai, United Arab Emirates

January 2014 - January 2017

• Expanded market and created new sales opportunities
• Managed VIP client relationships and maximized sales
• Achieved shop sales targets by managing a team and focusing on P&L analysis
• Prepared orders and dealt with suppliers
• Ensured customer service and experience follow-up
• Facilitated annual inventory process
• Oversaw daily operations at a leading luxury chocolate boutique
• Managing a team of sales associates to ensure exceptional customer service and adherence to brand standards.
• Contributed to sales growth through effective team leadership, inventory control, and implementation of visual
merchandising strategies.
• Collaborated with senior management to optimize store performance and enhance the customer experience.
Company industry:
Catering, Food Service, & Restaurant

Assistant Branch Manager (Retail)

January 2009 - January 2014

Patchi

Dubai, United Arab Emirates

January 2009 - January 2014

• Oversaw daily operations at a leading luxury chocolate boutique
• Managing a team of sales associates to ensure exceptional customer service and adherence to brand standards.
• Contributed to sales growth through effective team leadership, inventory control, and implementation of visual
merchandising strategies.
• Collaborated with senior management to optimize store performance and enhance the customer experience.
Company industry:
Retail & Wholesale

Education

L’ACADÉMIE DU CAFÉ

January 2022

January 2022

Diploma, SCA / Coffee excellence

Switzerland

Beirut Arab University

January 2000

January 2000

Bachelor's degree, Hospitality

Lebanon

Hospitality management from Beirut Arab University

July 1997

July 1997

Diploma, Hospital Management

Lebanon

Skills

Time management skills
Expert
Time management skills
Expert
Team Building
Expert
Team Building
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication Skills
Expert
Communication Skills
Expert
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
CONSULTATIVE SELLING
Intermediate
CONSULTATIVE SELLING
Intermediate
SELLING TECHNIQUES
Intermediate
SELLING TECHNIQUES
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
MARKET RESEARCH
Intermediate
MARKET RESEARCH
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
Enthusiasm and self motivation with Creative Skills
Expert
Enthusiasm and self motivation with Creative Skills
Expert
Proficient of Microsoft Office software
Expert
Proficient of Microsoft Office software
Expert
Capability to maximize business and sales goals.
Expert
Capability to maximize business and sales goals.
Expert
proven leadership in managing and developing teams
Expert
proven leadership in managing and developing teams
Expert
Ability to maintain high performance under pressure
Expert
Ability to maintain high performance under pressure
Expert
Leadership team in an integrated manner
Expert
Leadership team in an integrated manner
Expert
Excellent interpersonal and communication skills
Expert
Excellent interpersonal and communication skills
Expert
qualification in both management and financial accounting
Expert
qualification in both management and financial accounting
Expert
High talent sales skills and long mile responsibilities
Expert
High talent sales skills and long mile responsibilities
Expert
Highly experienced in customer service and how to satisfy all customers
Expert
Highly experienced in customer service and how to satisfy all customers
Expert
Highly experienced in retail sales same like Patchi
Expert
Highly experienced in retail sales same like Patchi
Expert
Flexibility and responsiveness to long and continuous work needs
Expert
Flexibility and responsiveness to long and continuous work needs
Expert
Ability to achieve the difficult demands
Expert
Ability to achieve the difficult demands
Expert
Optimistic and seek solutions to any work problem related
Expert
Optimistic and seek solutions to any work problem related
Expert
Time management skills
Expert
Time management skills
Expert
Team Building
Expert
Team Building
Expert
Team Management
Expert
Team Management
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Communication Skills
Expert
Communication Skills
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
customer services
Patchi UAE head office
May 2013
Sales management
Dubai / Media City
May 2015

Hobbies

  • Movies and Cinema
  • Chess game