Samer  Dib, Senior Store & Restaurant Manager / Magnolia Bakery /

Samer Dib

Senior Store & Restaurant Manager / Magnolia Bakery /

Al Tayer Group

Location
United Arab Emirates - Dubai
Education
Diploma, Hospital Management
Experience
13 years, 5 Months

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Work Experience

Total years of experience :13 years, 5 Months

Senior Store & Restaurant Manager / Magnolia Bakery / at Al Tayer Group
  • United Arab Emirates - Abu Dhabi
  • My current job since January 2021

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Restaurant Manager at Laduree, French spirit
  • United Arab Emirates - Dubai
  • March 2020 to December 2020

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Restaurant Manager at Wasl Vita (Cafe and Restaurant) at The Coffee Club
  • United Arab Emirates - Dubai
  • January 2018 to January 2020

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Corporate Executive and JBR the Beach (Cafe and Retail) Store Manager at GODIVA
  • United Arab Emirates - Dubai
  • February 2015 to October 2018

- Storming new markets and Create new sales opportunities

- Developed and manage new customers by Dealing with VIP and top clients in order maximizing all possible sales in the market to achieve the sales target periodically, monthly and annually

- Developed and manage the JBR shop budgets and taking care to achieve the shop sales targets
By managing 8 staffs and 2 supervisors from arranging the weekly schedule duty and getting more focus about the profit and loss analysis, Attention and concentration about customer service and GODIVA customer experience follow up all works related to (expiry, auditing, and hospitality)

- Prepare all orders for the shop by dealing with all suppliers in general

Assistant Branch Manager at PATCHI
  • United Arab Emirates - Dubai
  • June 2010 to August 2014

Always search through the leading global companies that deal with Patchi
To be present in my shop and satisfy the desire of the largest segment of customers and to obtain the best possible sales

Sort orders for all types of goods that can be sold in the shop
(from
the factory and warehouse)
Follow-up orders for customers
Sort table full time staff & Prepare a weekly schedule of working hours
Follow-up and focus on the sale of the goods and to achieve the desired sales goal
Provide the best customer service, and elegant treatment and achieve all of their applications
Audit Fund closing cash and cash daily

Education

Diploma, Hospital Management
  • at Hospitality management from Beirut Arab University
  • July 1997

Specialties & Skills

Time management skills
Team Building
Team Management
Customer Service Skills
Communication Skills
Enthusiasm and self motivation with Creative Skills
Proficient of Microsoft Office software
Capability to maximize business and sales goals.
proven leadership in managing and developing teams
Ability to maintain high performance under pressure
Leadership team in an integrated manner
Excellent interpersonal and communication skills
qualification in both management and financial accounting
High talent sales skills and long mile responsibilities
Highly experienced in customer service and how to satisfy all customers
Highly experienced in retail sales same like Patchi
Flexibility and responsiveness to long and continuous work needs
Ability to achieve the difficult demands
Optimistic and seek solutions to any work problem related

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

customer services (Training)
Training Institute:
Patchi UAE head office
Date Attended:
May 2013
Duration:
6 hours
Sales management (Training)
Training Institute:
Dubai / Media City
Date Attended:
May 2015
Duration:
6 hours

Hobbies

  • Movies and Cinema
  • Chess game