Samer  Dib, Senior Store & Restaurant Manager / Magnolia Bakery /

Samer Dib

Senior Store & Restaurant Manager / Magnolia Bakery /

Al Tayer Group

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Hospital Management
Expérience
13 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 6 Mois

Senior Store & Restaurant Manager / Magnolia Bakery / à Al Tayer Group
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis janvier 2021

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Restaurant Manager à Laduree, French spirit
  • Émirats Arabes Unis - Dubaï
  • mars 2020 à décembre 2020

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Restaurant Manager at Wasl Vita (Cafe and Restaurant) à The Coffee Club
  • Émirats Arabes Unis - Dubaï
  • janvier 2018 à janvier 2020

Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
Preserve excellent levels of internal and external customer service.
Design exceptional menus, purchase goods and continuously make necessary improvements.
Lead F&B team by attracting, recruiting, training and appraising talented personnel.
Establish targets, KPI’s, schedules, policies and procedures.
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.
Comply with all health and safety regulations and Local municipality rules and Mall regulations.
Report on management regarding sales results and productivity.

Senior Corporate Executive and JBR the Beach (Cafe and Retail) Store Manager à GODIVA
  • Émirats Arabes Unis - Dubaï
  • février 2015 à octobre 2018

- Storming new markets and Create new sales opportunities

- Developed and manage new customers by Dealing with VIP and top clients in order maximizing all possible sales in the market to achieve the sales target periodically, monthly and annually

- Developed and manage the JBR shop budgets and taking care to achieve the shop sales targets
By managing 8 staffs and 2 supervisors from arranging the weekly schedule duty and getting more focus about the profit and loss analysis, Attention and concentration about customer service and GODIVA customer experience follow up all works related to (expiry, auditing, and hospitality)

- Prepare all orders for the shop by dealing with all suppliers in general

Assistant Branch Manager à PATCHI
  • Émirats Arabes Unis - Dubaï
  • juin 2010 à août 2014

Always search through the leading global companies that deal with Patchi
To be present in my shop and satisfy the desire of the largest segment of customers and to obtain the best possible sales

Sort orders for all types of goods that can be sold in the shop
(from
the factory and warehouse)
Follow-up orders for customers
Sort table full time staff & Prepare a weekly schedule of working hours
Follow-up and focus on the sale of the goods and to achieve the desired sales goal
Provide the best customer service, and elegant treatment and achieve all of their applications
Audit Fund closing cash and cash daily

Éducation

Diplôme, Hospital Management
  • à Hospitality management from Beirut Arab University
  • juillet 1997

Specialties & Skills

Time management skills
Team Building
Team Management
Customer Service Skills
Communication Skills
Enthusiasm and self motivation with Creative Skills
Proficient of Microsoft Office software
Capability to maximize business and sales goals.
proven leadership in managing and developing teams
Ability to maintain high performance under pressure
Leadership team in an integrated manner
Excellent interpersonal and communication skills
qualification in both management and financial accounting
High talent sales skills and long mile responsibilities
Highly experienced in customer service and how to satisfy all customers
Highly experienced in retail sales same like Patchi
Flexibility and responsiveness to long and continuous work needs
Ability to achieve the difficult demands
Optimistic and seek solutions to any work problem related

Langues

Arabe
Expert
Anglais
Expert
Français
Débutant

Formation et Diplômes

customer services (Formation)
Institut de formation:
Patchi UAE head office
Date de la formation:
May 2013
Durée:
6 heures
Sales management (Formation)
Institut de formation:
Dubai / Media City
Date de la formation:
May 2015
Durée:
6 heures

Loisirs

  • Movies and Cinema
  • Chess game