E-commerce agent
CMA CGM
Total years of experience :4 years, 8 Months
• Ensuring excellent customer-employee relationship by providing accurate and timely information
• Assisting in managing accounts for current customers as well creating accounts for potential clients through a thorough analysis of the customer's company
• Providing customer support globally and assistance with customer shipping and logistics-related questions, including B/L Management, Booking, Freight, Container Tracking, Quotation, Invoice, and Web Account Rights Management
• Ensuring the achievement of daily targets with accuracy and consistency
• Responded to customer questions and complaints via email
• Assisted with placement of orders, refunds, or exchanges
• Opened and maintained customer accounts by recording account information
• Inspected stock and reported any faulty items or inconsistencies immediately
• Updated and maintained records of orders, payments and receiving stocks
• Performed inventory inspections and reordered supplies and stock as necessary
• Processed standard teller transactions including handling deposits and managing payments
• Conducted surveys for customers to assess their level of satisfaction with the bank’s services
• Supported customers by clarifying questions related to interest rates and banking services
• Placed Data Entry information of the companies’ logos
• Project Management Application: (Fall 2017-2018). This course provides the opportunity to apply my knowledge with modern day projects and related software tools. Training on project management software to create Gantt charts, and develop resources and budgets. • HULT Prize: Participated in the HULT prize competition. Leading a generation to change the world.
