Workforce Planning Specialist & HR Business Partner
Qatar Museums Authority
Total years of experience :26 years, 10 Months
HR Business Partner
Payroll & Employee Relation Specialist
On Boarding & Induction Coordinator
Workforce Planning & Recruitment Specialist
HR Lead at (Museum of Islamic Art) and (Arab Museum of Modern Art)
HR Business Planning and Budgeting
Jan 2012 - Present
( www.qm.org.qa ) (www.Mathaf.org.qa) (www.mia.org.qa)
Chief of Human Capital - Human Capital Division.
• Managing Recruitment process to include Sourcing, Screening, Negotiation, Job Offer, mobilization, and orientation.
• Conduct interviews, written tests, salary calculations and job offers in accordance to Qatar HR & Labor law.
• Gathers feedback via interviews and surveys in order to evaluate the efficiency.
• Acts as a work counselor for new employees during their first year to ensure any work related grievances are being heard.
• Creates and validates files for new hires on the company system and ensure all payroll and benefits elements are captured.
• Designs and Present induction and orientation programs to spread knowledge about the organization’s vision, mission, values and policies & procedures, using soft and tangible materials for new joiner’s smooth adaptation and reduce turnover rates.
• Implements Qatarization programs to attract local talent and to develop nationals and take-on meaningful roles within the organization.
• Coordinates payroll run to processes employee’s payments in a timely and accurate manner in reconciliation of payroll ERP reports.
• Process of additional payments\ Overtime\ Bonuses and Deductions
• Job Profile analysis and return on investment reporting.
• Preparation and monitoring of succession plan and organization chart.
• Act as internal consultant for employees partnering with Executive Leadership and supporting Line Managers.
• Act as a focal point between far business entities and the HR at the Head Quarter to provide all HR support and services.
• Overlook and coordinate recruitment plans, sourcing, Org chart changes, training requirements, payroll, leave management, attendance monitoring, motivation plan, resignations and repatriations and all other related HR matters.
• Prepare Human Capital’s Budget in correlation with the Division Business Plan and in alignment with the sections requirements for discussion with Management.
• Prepare Recruitment Kit and Interview Kit including all forms, templates, mandatory documents and workflow road map to be the main guide for the organization’s policy and procedure.
• Prepare recruitment guide for none-HR Managers including all needed forms and expected requirements from each type of candidates.
• Draft and implement new tailor made Recruitment Scoring Mechanism based on competencies framework guideline to differentiate between interviewed candidates according to numeric scale and miserable competencies.
• Prepare the Interview Guide for HR specialized and none HR interviewers, with recommended list of FAQ for each competency measurement.
• Conduct Recruitment Benchmark Study for Museum of Islamic Art Restaurant staff recruitment.
• Prepare New Employee Welcome Kit including employee’s quick guide, temp access pass, Doha Map, pen and notebook, gift voucher and welcome vouchers.
• Organize induction and orientation program for the new employees.
• Gather feedback reports on recruitment process and induction for development.
• Prepare professional 3D zooming presentation and present it to new joiners.
• Draft and design Employee Handbook including messages from different sections within Human Capital, Security, IT and Management Services and made it available online.
• Draft and update Internal Policy & Procedures and notification announcements.
Reporting to GM - (Marketing, Branding and Communication).
Main duties: • Develop annual and seasonal event plan and budget, as well as identify and organize special events for selected venues involving different stake holders.
• Create Promotional materials, POS items, display banners, and exhibits.
• Manage event’s aspects related to the show participation, floor plan, product display, materials, services, logistics and safety.
• Prepare and maintain administrative work, budgeting and expenditures reports.
• Work with Brand Managers on event strategy, objectives, planning and policy.
• Coordinate events staff and time schedules for occurrence.
• Collect and analyze data associated with events feedback, RTO and outcomes.
• Coordinate event’s logistics, VIP presence and contractors.
• Coordinate and produce press conferences and speaking engagements.
• Gather and Maintain Embassies\ Associations database and establish relations.
• Draft tenders for required outsourced services in coordination with procurement department and manage the provider’s activities.
Projects • The Pearl- Qatar Life Style Excursions: a promotional program initiated by me on 2010 to create links and bridges between subsidiaries and promote its activities and products. Based on attracting Ladies Association and communities to visit the Pearl premises to enjoy a luxury tailor-made day with a Lifestyle experience, full of enjoyable fun, prizes, touring outlets and services as well as investment opportunities with no cost on either parties.
• Harley Davidson Bikers Gathering for the Breast Cancer Cause.
• International Women Day - Charity Fashion show for special needs charity.
• International Women Day - Think Pink: for Charity Event in support to THINK PINK QATAR “Breast Cancer Awareness" AND GIRLS ON THE GO!.
• Ladies Cooking Classes
• UDC awarding Girls Educational Excel: Full awarding day program for 30 girls selected out of 1100 students.
• Living for Art Exhibition (Temporary Art Gallery) to spread awareness for Art.
• Art Exhibition in collaboration with The New York Times Style Magazine
• Qatar Traffic Week in collaboration with Ministry of Interior.
• Qatar Foundation for Combating Human Trafficking (QFCHT).
• TV Interview Program
• Athlete (Peter Kraus ) Bike Show in collaboration with Red Bull Power Drink.
• French Embassy Fashion Show for French Friendship week.
• Vera Wang Customer Appreciation Event.
• AIESEC International Student group Orientation and Youth Development Program as part of corporate social responsibility (CSR)
• Xmas Brunch for Ladies only.
• The Pearl Qatar - Flower Festival.
• Silent Auction & Charity Fund Raise for TPQ Photographs Competition.
• Italian Wedding Show in collaboration with Italian Business Forum & Maserati.
• Kids Edutainment Workshop (OKOOL) -for Kids (5-10 Years) Mathematics Education free sessions for public using advanced learning techniques.
• Dhreima Orphaned kids entertainment day at the Pearl as part of CSR.
Prepare and monitor HR Project Development plan.
Identify the project branding, vision, mission and values.
Prepare recruitment plan for the approved company chart.
Establish the project launch and the brand franchising with legal permits.
Build E-Commerce website structures and front look with bug elimination.
Increase dependence on local resources to strengthen the company position.
Promote the company activities and secure its market share.
Manage overall project and be responsible for its results to the Top Management.
Manage consultant’s team to provide candidate’s interviews, CV writing services job guidance and employers vacancies filling plan with best matching candidates.
Plan the project and ensure compliance with staffing requirements.
Conduct market research, database management systems, and source potential International Agents and barter deals, train the trainers on how to influence the behaviors and evaluate success.
Meet with trade associations to promote opportunities and services.
Train sales staff with high customer service levels in a professional manner.
Co-ordinate required services and logistics (accommodation, transportation, catering, displays, special requirements, audio-visual equipment, printing and security).
Organize registration, monitor floor plan layout, promotional material for each event.
Hire, train and supervise support temp staff required for events.
Monitor budgets and review administrative procedures and performance of staff.
Manage telemarketing team and building up data base and sales representatives.
Reporting to the Quality Manager, I was handling every type of Customer complains and inquiries. The job required a lot of presence of mind and on-spot decision making.
Handling Customer complaints and inquiries. The job required a lot of presence of mind, on spot decision making and organizing skills.
Provide customer service and respond to caller’s inquiries and requests.
Act as Customer Service Lead Representing DHL at Qatar Foundation city.
Maintain customer’s database to allocate lost shipments consignee.
Data Entry, Archiving, and monitoring sales team activities and account financial status, analyzing database and managing employee’s salary and payroll transactions.
Calculate Employees’ Salaries and run monthly payroll
Calculate employee’s additional payments and deductions such as Overtime and Sales commission, Bonus and attendance lateness penalties.
Leading a team of 12 people from different nationalities, I was responsible for identifying potential exhibitions to participate, preparing the exhibition plan, budgeting, promotions, recruiting and training staff.
Some of the exhibitions that I have organized are the two Syrian Exhibitions in Ghana during 2003. Some of the markets that I have explored in my six years of employment were Europe, Africa, and the Arab nations.
I began my career as a Sales Representative, responsible for international sales, and was shortly promoted to the position of PR Manager.
This course places human resource management and training within their national and international context; to study the ways in which employee and organisational development are closely related to human resource topics such as recruitment, performance appraisal, teamwork and motivation; to equip you with the professional knowledge and skills relevant to the management of human resources and training. As part of this, the course equips you with the necessary skills to undertake research work in the broad area of human resources.
Assoc CIPD - Associate Member of the Chartered Institute of Personnel and Development. - since 2013 CIPD is the governing body of the HR profession in the UK and for HR individuals. CHRP - Certified in Human Resources Practice (from Bradfield). The study covers: - Understanding organizations and the strategic role of HR Management. - Identify the different structures, cultures and functions of an organization. - Recording, analyzing and using HR information and database - Resourcing talent and Head Hunting techniques. - Planning recruitment and selection policy with recruitment benchmark. - Performance Management, organizations change and managing redundancies.
Bachelor Degree in HR & Business Management-Collage of Economics & Commerce (Obtained 2003). The Degree covers areas of: Human Resources, Administration, Management Theories, Employee Relations, Database Management, Business Development, Learning & Development, Economics, Finance, Business Marketing, Accounting, Scientific Mathematic, Budgeting, Production Management, Project Management, Civil & Commercial Law, Manpower Planning and Economical Statistics Analyzing. In 2001, I have presented a treatise study on “Marketing through International Exhibitions” as part of my thesis which was highly considered by the university’s dean and was included in the University Syllabus.
