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Samer Khaddaj, Sales Consultant

Samer Khaddaj

Sales Consultant·Nolte

Saudi Arabia

Bachelor's degree, International Management

Work experience

Total years of experience: 15 years, 2 months

Sales Consultant

December 2020 - Present

Nolte

Al-Mebaraz, Saudi Arabia

December 2020 - Present

.Overachieved monthly target by 10-40% for 18 months straight.
.Gained expertise in the Saudi Arabia market needs.
.Met with clients to underatand their needs and wants and budget tp create the most efficient design for their kitchen.
.Conducted site visits during project implementation to ensure good quality execution.
.Performed managerial duties in case of manager absenteeism.
Company industry:
Interior design
Job role:
Sales

Senior Sales Expert

December 2019 - October 2020

Phillip Morris International

Beirut, Lebanon

December 2019 - October 2020

.Trained the Spinney's employees (15 employees) on the IQOS device.
.Greeted customers, collected information before sales to check if they meet the conditions.
.Explained about the device and its functions, benefits and side effects before purchase.
Company industry:
1364
Job role:
Sales

Senior Customer Service Representative

December 2018 - December 2019

AC Holding, HiCart

Beirut, Lebanon

December 2018 - December 2019

.Resolved the issue return backlog of 6 months to become processed on daily basis in a period of 1 month and a half improving warehouse management.
.Managed a team of 5 customers service representatives and ensured that all complaints are dealt with in a professional manner.
.Managed the logistics process of the returns.
.Recruited, shortlisted, hired and trained customer service employees.
.Ensured the processing of orders and fulfillment of customer needs.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Branch Manager

August 2015 - September 2018

Maliks

Beirut, Lebanon

August 2015 - September 2018

.Awarded Best Customer Service Employee.
.Managed team of 7 to 13 members of cashiers, indoor sales and supervisor and grafic designer.
.Converted the branch from loss to profit by training the team and clarifying job descriptions.
.Enhanced customer service operations.
.Initiated B2B deals leading to an increase profits.
.Oversaw financial reporting, hire and train staff.
Company industry:
Retail & Wholesale
Job role:
Management

Branch Supervisor

January 2014 - July 2015

Doculand Print and Copy Center

Beirut, Lebanon

January 2014 - July 2015

.Managed the customer service and delivery operations.
.Monitored sales to achieve targets.
.Responsible for motivating the employees.
.Managed branch inventory and visual merchandising.
Company industry:
Retail & Wholesale
Job role:
Management

Indoor Salesperson

April 2012 - July 2014

Doculand, Print and Copy Center

Beirut, Lebanon

April 2012 - July 2014

.Best indoor salesperson in 2013 achieving the highest sales number across all the branches.
.Recieved promotion to supervisor for outstanding work.
.Maintaned positive business relationships to ensure future sales and progress to the company.
.Met clients to evaluate needs and promote products and services.
Company industry:
Retail & Wholesale
Job role:
Sales

Customer Service

January 2011 - March 2012

Dunkin Donuts

Baabda, Lebanon

January 2011 - March 2012

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Education

International University Of Applied Sciences Bad Honnef - Bonn

October 2022

October 2022

Bachelor's degree, International Management

Germany

Note: Ongoing, Graduation Date 2025 Online Courses

Skills

Sale Negotiation
Expert
Sale Negotiation
Expert
problem solving skills
Expert
problem solving skills
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Decision Making
Expert
Decision Making
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales Techniques
Expert
Sales Techniques
Expert
Sales Growth
Expert
Sales Growth
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
negotiation
Expert
negotiation
Expert
operation
Expert
operation
Expert
sales coordination
Expert
sales coordination
Expert
procurement
Expert
procurement
Expert
marketing management
Intermediate
marketing management
Intermediate
microsoft powerpoint
Expert
microsoft powerpoint
Expert
logistics
Expert
logistics
Expert
marketing
Intermediate
marketing
Intermediate
portfolio management
Expert
portfolio management
Expert
order
Expert
order
Expert
merchandising
Expert
merchandising
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
English B2.2
Oct 2022
Certified Customer Service
May 2013
Outstanding Sales Team Member
Jul 2013
Supervisory training
Dec 2014
Training
Pimp My Mind
I Lead Inspirational Leadership
Growth Profit Workshop
Action Coach Business Coaching
Jul 2018
Interactive Communication Skills
Vacancy
Mar 2017
HR training course
Cross Road Courses

Hobbies and interests

gym, musical concerts, paddle , cinema, acting