Samer Mehrez

• Build rapport, train, explain roles and responsibilities, provide
marketing material, seek out event opportunities to increase
penetration and generate revenue.
• Strong organizational skills and time management skills are
imperative.
• Commute within assigned territory to reach prospective and existing
client sites.
• A strong understanding of all facets of the sales process.
• Provide product and brand knowledge to customers.
• Assist management to identify and resolve issues in the store.

• Provided continuous coaching and feedback to salesteam to
improve product knowledge and selling skills.
• Collaborated with marketing team to develop sales collateral,
product presentations, and demo materials.
• Recruited and trained a highly successful salesteam that
consistently met or exceeded salestargets.
• Analyzed market trends and customer data to identify new sales
opportunities.
• Developed and maintained strong relationships with key
customers, resulting in increased sales.

• Developed and implemented salesstrategies.
• Conducted regular performance reviews.
• Maintained relationships with key clients.
• Consistently exceeded salestargets.
• Established strong relationships with clients.
• Collaborated with team members to meet sales goals.
• Participated in regular salestraining and meetings.

• Managed daily operations, sta shi s and register controls
Delivery of exceptional customer service.
• Worked with the Event Operations Department for all sports
Involved in projects that relied on my ideas, research, and
presentation of new marketing.
• Ordering food and supplies, rotating stock, training new sta,
food safety and store cleanliness.
• Esure company standards for quality and service are exceeded
by each team member.
• Deal with customer complaints and concerns achieving
record 100% customer satisfaction rating.
• Accountable for management payroll and scheduling
• Supports on-site/o site public relations opportunities to
promote the restaurant.
• Holds daily brie ngs to discuss various aspects of service,
sources of complaints and transmits information that has
been brought to F&B meetings

• Support and Implement the standards of service and quality
established by IHG.
• Ensure positive nancial results.
• Maintain a good relationship with all colleagues
• Ensure that guest experience Up to IHG Standard.
• Implement training Standard for employees.
• Analyze P&L at the end of each month.
• Ensure thatthe operation on the oor is on the right way.
• Ensure that all checklists are done in the proper way.
• Prepare on job training and o job training.
• Schedules sta duties according to forecast and special
arrangements.

• Welcome and greet guests. Make all our guestsfeel
comfortable and let them know that we are here personally to
take care of them.
• Implements and follows the policies and procedures of the
oor department.
• Handles properly the omega system to update it and
manipulate it properly according to the guests management
and employees needs.
• Supervises the good hygiene, grooming, energy, and
enthusiasm of his subordinates.
• Organizes training program with the administration.
• Participates, schedules, and organizes the monthly oor
inventory and communicate it to the administration once
done.

• Ensure that all guestsfeel welcome and are given responsive,
friendly, and courteous service at all times.
• Fill in where needed to ensure guest service standards and
e cient operations.
• Controls and monitors the implementation of the sequence of
service
• Find a solution and react to the guest complaints during the
absence of the Restaurant manager.
• Checking Table Setup.
• Brief the sta before the service.
• Conducts the inventory with the presence of the oor
manager.
• Ensures that all waiters, runners, and subordinates are
familiar with the beverage and food menu.
• Follows the instructions of the Restaurant manager to achieve
the proper goals of the department.
• Ensure the proper checking for the opening and closing check
list.

• Inform guestsof specials and menu changes.
• Make recommendations you genuinely feel your guestswill
enjoy.
• Ability to implement suggestive and up selling procedures.
• Answer questions about our food, beverages and other
restaurantfunctions and services.
• Deliver food and beveragesfrom kitchen and bar to guests in
a timely matter.
• Monitor and observe guests dining experience. Ensure guests
are satis ed with the food and service. Respond promptly and
courteously to any requests.