Total Years of Experience: 17 Years, 7 Months
February 2018
To Present
Chief Technical Officer
at Tawasol
Location :
Jordan - Amman
Leading unified communication technical department and empowering the team to deliver the organization projects and services within MENA region.
- Plan, manage, direct, and control the delivery of agreed projects and services.
- Customer relationship management and development.
- Manage the customers and stakeholders’ relationship and continuously develop the strategies and polices that are governing it.
- Provide support for internal departments in terms of design requirements, projects risks and new opportunities.
- Develop the organization products portfolio by chasing new technology trends in unified communications that enhance the customer experience.
- Manage the relationship with third party vendors.
- Mentor technical team and help solving technical challenges.
- Conduct webinars and training sessions for internal and external customers.
- Deliver local, national, and international projects serving different business sectors with high understanding of business needs.
- Plan, manage, direct, and control the delivery of agreed projects and services.
- Customer relationship management and development.
- Manage the customers and stakeholders’ relationship and continuously develop the strategies and polices that are governing it.
- Provide support for internal departments in terms of design requirements, projects risks and new opportunities.
- Develop the organization products portfolio by chasing new technology trends in unified communications that enhance the customer experience.
- Manage the relationship with third party vendors.
- Mentor technical team and help solving technical challenges.
- Conduct webinars and training sessions for internal and external customers.
- Deliver local, national, and international projects serving different business sectors with high understanding of business needs.
January 2014
To January 2018
Projects Manager
at SAUDI ERICSSON
Location :
Saudi Arabia - Jeddah
- Delivered multiple projects in KSA and other countries successfully and helped customers to have seamless communication experience with enhanced productivity and connectivity.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
July 2011
To January 2014
Projects Engineer
at SAUDI ERICSSON
Location :
Saudi Arabia - Jeddah
- Delivered multiple projects in KSA and other countries successfully and helped customers to have seamless communication experience with enhanced productivity and connectivity.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
July 2011
To December 2013
Projects Engineer
at Ericsson Company
Location :
Saudi Arabia - Jeddah
- Perform site surveys for IP telephony infrastructure and nurse call systems.
- Design and implementation of unified communication and collaboration platforms using latest technologies (SIP, Virtualization…) that supports mobility and integration with other services.
- Install and configure Ericsson/Aastra/Mitel systems including telephony servers, telephony switches and adjunct systems (UC applications & Servers, messaging, video conferencing, content sharing, SIP trunks and gateways, IVR and billing).
- Carry on daily maintenance operations.
- Design and implementation of unified communication and collaboration platforms using latest technologies (SIP, Virtualization…) that supports mobility and integration with other services.
- Install and configure Ericsson/Aastra/Mitel systems including telephony servers, telephony switches and adjunct systems (UC applications & Servers, messaging, video conferencing, content sharing, SIP trunks and gateways, IVR and billing).
- Carry on daily maintenance operations.
October 2010
To June 2011
Senior Service Desk Agent
at SITA
Location :
Jordan - Amman
- Handling incidents and changes logging in the database and follow up according to ITIL standards to ensure SLA compliance.
- Supporting and monitoring the global users of networks, servers, desktops, and IT equipment.
- Scheduling the intervention with customers and internal groups.
- Troubleshooting hardware, software, and LAN issues; including desktops/laptops, printers, backup devices, Windows platform, and Microsoft office products.
- Supporting and monitoring the global users of networks, servers, desktops, and IT equipment.
- Scheduling the intervention with customers and internal groups.
- Troubleshooting hardware, software, and LAN issues; including desktops/laptops, printers, backup devices, Windows platform, and Microsoft office products.
August 2006
To January 2011
Voluntary Member
at AIESEC
Location :
Jordan - Amman
AIESEC is the international platform that enables young people to explore and develop their leadership potentials to have a positive impact on society
- Handled many positions within the organization and managed to represent a good role model for other members for being awarded with the most inspiring member award and best performance award. In addition to leading the global internship program and multiple skills development workshops.
- Handled many positions within the organization and managed to represent a good role model for other members for being awarded with the most inspiring member award and best performance award. In addition to leading the global internship program and multiple skills development workshops.
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