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تم إلغاء حظر المستخدم بنجاح
سامر يونس, Operation Manager

سامر يونس

Operation Manager ·MIA Co

المملكة العربية السعودية

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 27 سنوات, 7 أشهر

Operation Manager

ديسمبر 2023 - حتى الآن

MIA Co

الشرقية، المملكة العربية السعودية

ديسمبر 2023 - حتى الآن

Sales maximization
Cost controls.
Introduced effective marketing strategies and campaigns for demand creation.
Produced financial reports for expenses identification and operations optimization.
Forecast weekly sales and labor targets.
Establish restaurant goals and follow up to ensure success.
Delegate responsibilities and coach managers to develop themselves.
Provide support to new managers and general managers.
Educate local stores on best practices and organizational procedures to improve their operations.
Creating all of incentives and scorecards system.
Completing quarterly and annual budget reports.
Analyzing market analysis data.
Designing and implementing marketing strategies.
Following up and managing part of marketing tools.
Managing the supply chain and ordering from out board as well the local market. Approving and creating the new items with ingredients

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Regional Operation Manager (Eastern & Riyadh)

مايو 2016 - يوليو 2023

BURGERFUEL & ZOOBA

الشرقية، المملكة العربية السعودية

مايو 2016 - يوليو 2023

- Oversee daily operations of the concept.
- Follow up sales performance& work with marketing Dept
- Full understanding of Burger Fuel system and stores operation.
- Keep a close eye on profitability and performance
- P&L analysis.
- Work closely with operation and general managers
- Improving store performance
- SWAT analysis
- Sales Budgeting
- Collecting the data for reporting and benchmark
- Review the operation 31Q
- Review stores by completing close off and weekly reports
- Follow the customer complaints and address serious issue
- Weekly ops meeting
- Follow the supplier’s complaints
- Schedule daily visit to stores
- 7/7 big priorities action plan
- Follow training of (Multi Unit Manager, Shop Manager & DSM/NSM)
- Follow Staff pending issue
- Quarterly Shop ops and QiSCiM-Quality, Service, Cleanliness, Management Performance (Audit)
- Training Audit every quarter
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Fully Responsible of purchasing food item from suppliers
- Follow up the weekly and monthly inventories
- Increase the sales above the budget.
- Fully responsible to the Training part of the new hiring managers
- Maintain the food cost within 31%
- Following monthly P&L for all stores
- Updating data and Recipe in Pixel Point system
- Maintain the labor cost 10-11%.
- Monthly schedule to be presented to the Ops mgr.
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Sharing the marketing plan with Marketing coordinator and top management.
- Fully responsible about the QSC and implementing of the BF standards in all stores
- Weekly visits to the satellite (Central Kitchen)
- Follow up the stocks level in W/H
- Fully Responsible of purchasing food item from suppliers
- Daily attending in the stores according to the schedule.
- Weekly meeting with the Ops managers and Store manager on the field.
- Weekly Shop Ops and QiSCiM to one of the stores, one Training audit to all store’s quarterly bases.
- Follow up the weekly and monthly inventories
- Look after the maintenance issues in the stores to be done within time frame

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Area Operation Manager

أغسطس 2013 - مايو 2016

BURGERFUEL

الشرقية، المملكة العربية السعودية

أغسطس 2013 - مايو 2016

- Follow up sales performance& work with marketing Dept
- Full understanding of Burger Fuel system and stores operation.
- Keep a close eye on profitability and performance
- P&L analysis.
- Work closely with operation and general managers
- Improving store performance
- SWAT analysis
- Sales Budgeting
- Collecting the data for reporting and benchmark
- Review the operation 31Q
- Review stores by completing close off and weekly reports
- Follow the customer complaints and address serious issue
- Weekly ops meeting
- Follow the supplier’s complaints
- Schedule daily visit to stores
- 7/7 big priorities action plan
- Follow training of (Multi Unit Manager, Shop Manager & DSM/NSM)
- Follow Staff pending issue
- Quarterly Shop ops and QiSCiM-Quality, Service, Cleanliness, Management Performance (Audit)
- Training Audit every quarter
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Fully Responsible of purchasing food item from suppliers
- Follow up the weekly and monthly inventories
- Increase the sales above the budget.
- Fully responsible to the Training part of the new hiring managers
- Maintain the food cost within 31%
- Following monthly P&L for all stores
- Updating data and Recipe in Pixel Point system
- Maintain the labor cost 10-11%.
- Monthly schedule to be presented to the Ops mgr.
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Sharing the marketing plan with Marketing coordinator and top management.
- Fully responsible about the QSC and implementing of the BF standards in all stores
- Weekly visits to the satellite (Central Kitchen)
- Follow up the stocks level in W/H
- Fully Responsible of purchasing food item from suppliers
- Daily attending in the stores according to the schedule.
- Weekly meeting with the Ops managers and Store manager on the field.
- Weekly Shop Ops and QiSCiM to one of the stores, one Training audit to all store’s quarterly bases.
- Follow up the weekly and monthly inventories
- Look after the maintenance issues in the stores to be done within time frame

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Shop Manager

مايو 2010 - يوليو 2013

BURGERFUEL

الشرقية، المملكة العربية السعودية

مايو 2010 - يوليو 2013

- Increase the sales above the budget for the store
- Fully responsible to the Training part of the new hiring managers
- Maintain the food cost within 31%
- Following monthly P&L for all stores
- Updating data and Recipe in Pixel Point system
- Maintain the labor cost 10-11%.
- Monthly schedule to be presented to the Ops mgr.
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Sharing the marketing plan with trading area
- Fully responsible about the QSC and implementing of the BF standards in the stores
- Follow up the stocks level in the store
- Fully Responsible of purchasing food item from suppliers
- Daily attending in the stores according to the schedule
- Weekly meeting with the managers in
- Weekly Shop Ops and QiSCiM to the store, one Training audit quarterly bases.
- Follow up the weekly and monthly inventories
- Look after the maintenance issues in the stores to be done within time frame

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Multi Unit Manager

مايو 2009 - أبريل 2010

Yareem

الشرقية، المملكة العربية السعودية

مايو 2009 - أبريل 2010

- Increase the sales above the budget for three units
- Fully responsible to the Training part of the new hiring managers
- Following monthly P&L for all stores
- Updating data and Recipe in Pixel Point system
- Monthly schedule to be presented to the Ops mgr.
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Sharing the marketing plan with Marketing coordinator and top management.
- Fully responsible about the QSC and implementing of the BF standards in all stores
- Weekly visits to the satellite (Central Kitchen)
- Follow up the stocks level in W/H
- Fully Responsible of purchasing food item from suppliers
- Daily attending in the stores according to the schedule..
- Weekly meeting with the Ops managers and Store manager on the field.
- Follow up the weekly and monthly inventories
- Look after the maintenance issues in the stores to be done within time frame

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Multi Unit Manager

أكتوبر 2008 - أبريل 2009

AL-Diyafah Enterprise

الشرقية، المملكة العربية السعودية

أكتوبر 2008 - أبريل 2009

- Increase the sales above the budget for three units
- Fully responsible to the Training part of the new hiring managers
- Maintain the food cost within 31%
- Following monthly P&L for all stores
- Updating data and Recipe in Pixel Point system
- Maintain the labor cost 10-11%.
- Monthly schedule to be presented to the Ops mgr.
- Monthly plan with goals and objectives to be presented to Ops Mgr.
- Sharing the marketing plan with Marketing coordinator and top management.
- Fully responsible about the QSC and implementing of the BF standards in all stores
- Weekly visits to the satellite (Central Kitchen)
- Follow up the stocks level in W/H
- Fully Responsible of purchasing food item from suppliers
- Daily attending in the stores according to the schedule..
- Weekly meeting with the Ops managers and Store manager on the field.
- Weekly Shop Ops and QiSCiM to one of the stores, one Training audit to all stores quarterly bases.
- Follow up the weekly and monthly inventories
- Look after the maintenance issues in the stores to be done within time frame

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Shop Manager

سبتمبر 2007 - سبتمبر 2008

De Silva Restaurant & Cafe'

عمان، الأردن

سبتمبر 2007 - سبتمبر 2008

- Creating Full menus (Breakfast, Lunch & Dinner)
- Starting from scratch
- Solving customer issues
- Managing employees
- Solving customer issues
- Assistant managers delegate work assignments
- Train new associates
- Create work schedules
- Monitor and evaluate employee performances
- Motivate staff members
- Monitoring monthly inventory
- Ordering supplies & managing deliveries,
- Meeting health and safety regulations, and organizing promotions
- To guarantee customer satisfaction
- Assistant managers handle complaints and ensure customers enjoy a quality dining experience
- Handling the shift
- Handling Weekly Schedule
- Controlling Food Cost within 30% .

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Assistant Store Manager

يناير 2002 - يوليو 2007

Starbucks

الشرقية، المملكة العربية السعودية

يناير 2002 - يوليو 2007

- Solving customer issues
- Managing employees
- Solving customer issues
- Assistant managers delegate work assignments
- Train new associates
- Create work schedules
- Monitor and evaluate employee performances
- Motivate staff members
- Monitoring monthly inventory
- Ordering supplies & managing deliveries,
- Meeting health and safety regulations, and organizing promotions
- To guarantee customer satisfaction
- Assistant managers handle complaints and ensure customers enjoy a quality dining experience
- Handling the shift
- Handling Weekly Schedule
- Controlling Food Cost within 30% .

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Store Manager

سبتمبر 1999 - يناير 2002

Burger King

عمان، الأردن

سبتمبر 1999 - يناير 2002

* Increasing Sales
* QSC controlling
* Fully understood of inventory
* Cash controller.
* Handling/monitoring Shift.
* Ordering/in store inventory.
* Dealing with customer.
* Training and development staff.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Assistant Chef

أغسطس 1997 - سبتمبر 1998

Sababa Restaurant

بيت لحم، فلسطين

أغسطس 1997 - سبتمبر 1998

- Creating New Salad & Appetizers
- Fully Understanding of orientally food
- Fully responsible of preparation
- Helping Chef for recipes & ingredients

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

التعليم

Imam Abdulrahman Bin Faisal University

مايو 2018

مايو 2018

بكالوريوس، Business Administration

المملكة العربية السعودية

المعدل التراكمي (نقاط): 3.5 من 5

المعدل التراكمي (نقاط): 3.5 من 5

* Principle Of Macroeconomics * Statistics For Management * Accounting * Business Ethics And Social * Research Methods * Fundamentals Of Financial Management * Managerial Skills * Commercial Law * Strategic Management * Management Information System * Supply Chain Management * International Management * General Administration * Operations Management * Administrative Leadership * Human Resources Management * Electronic Marketing * Decision Making & Problem Solving * Negotiation Management * Learning Skills * Quality Assurance

American Academy

سبتمبر 1999

سبتمبر 1999

دبلوم، Hospitality And Hotel Management

الأردن

المعدل التراكمي (نسبة مئوية): 75%

المعدل التراكمي (نسبة مئوية): 75%

* Managing Business & Restaurant * Food & Beverage Management * Front Office Management * General Managerial * Customer Service * Customer Satisfaction * Housekeeping * Managing Food Cost * Menu Planning * Accounting * Sales * Marketing * Quality Assurance * Food & Beverage * Administration * Hospitality Supervision

Skills

Unit
Expert
Unit
Expert
French
Expert
French
Expert
Front Office
Expert
Front Office
Expert
Customer Service
Expert
Customer Service
Expert
Courses
Expert
Courses
Expert
CONTROL
Expert
CONTROL
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FRAMING
Expert
FRAMING
Expert
HIRING
Expert
HIRING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
MARKETING
Expert
MARKETING
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
Pre opening
Expert
Pre opening
Expert
Operation
Expert
Operation
Expert
Problem Solving
Expert
Problem Solving
Expert
Planning
Expert
Planning
Expert
Accounting
Expert
Accounting
Expert
Menu Development
Expert
Menu Development
Expert
Staff Training
Expert
Staff Training
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Team Management
Expert
Team Management
Expert
Administrative
Expert
Administrative
Expert
Restaurants
Expert
Restaurants
Expert
Micros
Expert
Micros
Expert
People Management
Expert
People Management
Expert
Operations Management
Expert
Operations Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Negotiation
Expert
Negotiation
Expert
Logistics
Expert
Logistics
Expert
Procurement
Expert
Procurement
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Training
Expert
Training
Expert
Training Plans
Expert
Training Plans
Expert
Catering
Expert
Catering
Expert
Food Safety
Expert
Food Safety
Expert
Order
Expert
Order
Expert
Materials
Expert
Materials
Expert
Leadership
Expert
Leadership
Expert
Microsoft Office
Expert
Microsoft Office
Expert
operations
Expert
operations
Expert
Team Leadership
Expert
Team Leadership
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Unit
Expert
Unit
Expert
French
Expert
French
Expert
Front Office
Expert
Front Office
Expert
Courses
Expert
Courses
Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

مبتدئ

التدريب و الشهادات

التدريب
Coffee Master
StarBucks
How we Work Together
Burger King - Jordan
BMT (Basic Management Training)
Burger King - Jordan

الهوايات والاهتمامات

Swimming ,GYM ,Basketball ,Movies