Sami Abdo

• Reengineering of business services business processes as per requirements.
• Creating and managing continues enhancements stack.
• Conducting gap analysis on current business requirements.
• Coordinate internal resources and third parties for the flawless execution of projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Perform daily operation and support for client users, B2B, and client customers.

• Reengineering of business services business processes as per requirements.
• Conducting gap analysis on current business requirements.
• Coordinate internal resources and third parties for the flawless execution of projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Delegate project tasks based on staff members individual strengths, skill sets and experience levels.
• Perform risk management to minimize project risks.
• Lead project planning sessions & resources allocations.
• Handling Customer Employees Business Daily Support.

Integrated Multichannel Platform CRM, Holy Makkah Municipality, KSA
• Technical development and on-site implementation.
• Capture and analyze customer requirements.
• Map customer requirements to Siebel business services, configure & customize Siebel business services.
• Delegate project tasks based on junior staff members individual strengths, skill sets and experience levels.
• Define, develop, and execute the test scenarios and conduct the User Acceptance Testing.
• Go live and post go live on-site support.
Project: Sabeel e-Services Siebel CRM System: e-Services for Building Permits Issuance, Requirements, Irregularities and Urban Planning E-Field Inspector Control & Integrated Fines Siebel CRM System: Managing and monitoring field inspectors, distribution of field inspectors on inspections locations, inspection task balancing, inspection points navigations and automatic conditions and irregularities system based on inspection types and inspections point activities
E-Professional License Siebel CRM System: Electronic Permissions system to engage in a regulated industrial, commercial, educational and food activities.
Tayseer Correspondence Siebel CRM System: Municipality staff e-Correspondence system, considers the Municipality Administration structure.

Health Professionals Classification & Registration Siebel CRM System, Saudi Commission for Health Specialties SCFHS, KSA
System of supervising and evaluating training programs, setting controls and standards for the practice of health professions:
• Define, develop, and execute Test Scenarios.
• Create and Conduct User Acceptance Testing (UAT).
E-Government Services Siebel CRM, Economic Cities Authority ECA - KSA
The project involves the development and implementation of 500 government services electronically in conjunction with relevant government agencies, and services including commerce, civic, municipalities, real estate, and urban planning:
• Define, develop, and execute Test Scenarios.
• Create and Conduct User Acceptance Testing (UAT).
• Write the User Manuals.

Health Professionals Classification & Registration Siebel CRM System, Saudi Commission for Health Specialties SCFHS, KSA

System of supervising and evaluating training programs, setting controls and standards for the practice of health professions:
• Define, develop, and execute Test Scenarios and
• Create and Conduct User Acceptance Testing (UAT)
E-Government Services Siebel CRM, Economic Cities Authority ECA - KSA
The project involves the development and implementation of 500 government services electronically in conjunction with relevant government agencies, and services including commerce, civic, municipalities, real estate, and urban planning:
• Define, develop, and execute Test Scenarios
• Create and Conduct User Acceptance Testing (UAT)
• Write the User Manuals.

Pilgrimage Management Siebel CRM System, the National Organization for Pilgrimages from Arab Countries, KSA.
Pilgrims Tracking, Pilgrims Housing and Pilgrims Housing Contracts Management,
two Pilgrim Seasons 1430 H and 1431 H:
• Technical Development and on-site implementation.
• Define, develop, and execute Test Scenarios.
• Create and Conduct User Acceptance Testing (UAT).
• Go live and post go live on-site support.

Developer of Point of Sales POS desktop applications - SQL Server, VB Net, ADO Net