sami  alqaderi, IT Support Engineer

sami alqaderi

IT Support Engineer

Al Othaim Investment and Real Estate Development company, Ryiadh

Location
Saudi Arabia - Riyadh
Education
High school or equivalent, Engineering Computer, Electronic Engineering
Experience
10 years, 5 Months

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Work Experience

Total years of experience :10 years, 5 Months

IT Support Engineer at Al Othaim Investment and Real Estate Development company, Ryiadh
  • Saudi Arabia - Riyadh
  • My current job since June 2015
Service Desk Engineer II at Ericsson
  • Saudi Arabia - Riyadh
  • My current job since May 2020

Service Desk Support II for Mobiliy telecommunication Company

IT service desk at Alothaim Real Estate
  • Saudi Arabia - Riyadh
  • June 2015 to December 2018

Permission.
* Check and Monitor Warning Notification in Symantec Manager.
Page 2
* Service Desk
* Respond to requests for technical assistance in person, Via Phone, Tickets system.
* Diagnose and resolve technical hardware and software issues
* Research questions using available information resources.
* Advise user on appropriate action.
* Follow standard help desk procedures.
* Log all help desk interactions.
* Administer help desk software.
* Redirect problems to correct resource.
* Identify and escalate situations requiring urgent attention.
* Track and route problem, requests and document resolutions.
* Prepare activity reports.
* Inform management of recurring problems
* Stay current with system information, changes and updates
* Network Support
* Configure Manage Fortinet Firewall (Site-to-Site VPN) to Small Company Branch.
* Monitor Network Connection for Company Branches and solve First Level Issue.

IT support at Nahj Alkhayal Company, OTHAIM HOLDING, Ryiadh
  • Saudi Arabia - Riyadh
  • December 2013 to June 2015

POS Support
* Provide Level 2 Support for Retail POS Application and Devices.
* Provide Support for Level 1 IT team to Solve Retail POS issues.
* Monitor and Solve Daily Data Communication issue between HO and Retail
Branches.
* Reference for All Retail POS issues.
* Access Manager ( Attendance Application )
* Responsible to Manage Employee Data Attendance Server for All Othaim Holding
Group.
* Responsible to Manage, Configure and Maintenance for Attendance Machine.
* Manage and Solve Attendance issue for more than 2000 Employee.
* Project:
* Sharing in Implement all IT infrastructure and Data Center for Alothaim INV
Companies from OLD Multi-Platform to Huawei Platform.

Education

High school or equivalent, Engineering Computer, Electronic Engineering
  • at University of science and technology – Sana’
  • January 2008

in

High school or equivalent, Engineering Computer, Electronic Engineering
  • at University of science and technology – Sana’
  • January 2008

in

High school or equivalent, Natural science Department
  • at Big Taiz secondary school
  • January 2004

Specialties & Skills

System X
IT Technical Support
Network Support
Desktop Support
Service Desk
ACADEMIC
ACTIVE DIRECTORY
ANTI VIRUS
CABLEADO
CISCO CERTIFIED
CISCO ROUTERS

Languages

English
Expert

Training and Certifications

SCCM (Training)
Training Institute:
Udemy
Date Attended:
January 2020
Duration:
12 hours
CCNA (Certificate)
Date Attended:
January 2020
CCENT (Certificate)
Date Attended:
January 2020
Network Security Expert NSE_2 (Training)
Training Institute:
Fortinet Company
Date Attended:
February 2020
Network Security Expert NSE_1 (Training)
Training Institute:
Fortinet Company
Date Attended:
February 2020
Cisco Certified Network Associate CCNA R&S (Certificate)
Date Attended:
February 2020

Hobbies

  • Discover an follow every things new about technology