السامية ‏‏ Al Salawi

Head of Aftersales GAC Motors
, BAIC Motors, Dongfeng Motors

• Monitoring GAC, BAIC & DFM Workshops, Quick Services, Body Shops, Spare Parts & warehouses. Setting targets & goals.
• Set marketing strategies, Design and direct event marketing for promotional campaigns & service plans.
• Customer follow up strategies, solve and respond to customer requests, complaints and after-sales services.
• Review and analyse each department statics, improve man power knowledge in product & services.
• Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
• Manage employees and subordinates, maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
• Supervise sales activities Monitor and oversee the activities related to the ongoing sales to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
• Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Develop after-sales policies and report results to the management; translate policies into concrete actions in order to improve customer support; identify opportunities for further business transactions.
• Implement and monitor repairs and/or replacements by the supplier in compliance with warranty from manufacturers.
• Take appropriate actions in a business environment in order to maximise possible outcome from each situation.

Automotive Trading & Modification www.youtube.com/autoworksprojects
Equipping the garage with all necessary technical equipments.
Preparing the divisions, selecting the technicians, and supportive manpower.
Making agreements with the companies of primary materials (paintings, spare parts, oils, materials of establishments).
Making a plan for attracting owners of specific kinds of cars.
Making a plan for marketing, propaganda, advertisement.
Auditing on the divisions profitability, and controlling the cost and profits.
Designating a division for spare parts and programs pertinent to the spare parts of European cars.
Importing the spare parts of cars not available in the market.
Following up the stock of spare parts and oils.
Preparing the workshop for the special orders and designing excesses and additions to the cars.
Providing offers for preparing cars from its agents (Arab Group for Cars (FORD) . Ahmed Yousef Al Ghanim Co. (Chevrolet) - Ousol Leasing Co. M. Bahbahani CO. ( SEAT ) .

Organizing special assemblies for the amended cars.
Preparing the report of annual/ monthly performance level.

Proactively develops and improve products and services, For example, Creating the following brands :
(Delta Oils, Frio Refrigerant, Badeel Batteries) by approaching leading manufacturers in China, UAE . Matching interantional standards and specs . Biulding marketing strategies and coordinate actions to influence to local market, as well as presenting Company as manufacturers & owners of Brand names in E-commercial tools like Alibaba & Global Sources.
Ability to discuss strategic and sensitive issues
Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually.
Manage the proposal development process and maintain the time-lines for the proposal teams.
Coordinate with sponsors concerning size, standards, conditions and timing of research
Develop draft proposals based on team meetings and discussions.
Maintain Business Development databases
Support marketing activities, including trade/ scientific shows, mailings, etc.
Define & maintain new markets, COOP`s & CORP. major accounts.

Handled the tasks of analyzing sales, expenses and inventory monthly to achieve goals of profit
Analyzed the operation of the department and provides technical assistance to the employees of automobile parts
Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs
Attends managers meetings and conducts weekly meetings for the automobile parts sales department
Handled the tasks of monitoring and supervising daily reports like DOC, DOE and sales productivity
Responsible for developing sales promotions for various automobile parts
Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction
Responsible for supervising stock order procedures
Ensures that the same high level of quality service is provided to internal and outside dealership customers

-Analyzing the debits transferred to the company and the feasibility of working in it.
-Preparing the monthly report for the condition of debits transferred to the company.
-Preparing a monthly report for the Accounting Division for the works achieved in all the financial portfolios transferred for collection.
-Dealing with the agent companies, and recording the sums collected by them and inserting them within the transferred portfolios.
-Preparing the dues of the company for the agent companies monthly.
-Following up the performance of Collection Division.
-Preparing the report of annual/ monthly performance level.

-Supervising on the divisions: importing, sales, center of maintenance.

1) Importing:
-Addressing the companies abroad for gaining sales agencies authorized in Kuwait.
-Following up the international markets for defining the booming product in the field of work.
-Coordinating with the companies of customs clearance.

2) Sales and Marketing:
-Placing a plan of marketing for the goods imported into the local market.
-Organizing the participation in the annual exhibitions set up locally.
-Preparing the commercial advertisements in the daily newspapers in cooperation with the companies of advertisement.
-Determining the prices and the percent of profits.

3) Maintenance Center:
-Determining the kind of services provided to the customers.
-Controlling the services and treating the customers’ problems.
-Coordinating between the Maintenance Center and Sale Division, and controlling the delivery appointments