Sameh Ben Tamarzist ep Bousselmi

• Deal with ticketing, booking
• Respond to customers enquiries fare bookings, conditions
• Provide the right information to customers either by mail or face to face or through telephone
• Deal with refunds
• Main administrative tasks; reporting
• Invoicing

•Deal with customer enquiries and complaints within company guidelines through email, in person or over the phone
•Activate usage and knowledge of all e-commerce tools within corporate companies and travel agencies
•Maximise direct sales on an individual and team basis by developing a proactive selling mind and applying latest marketing policy and product knowledge
•Effectively communicate British Airways product ranges and fares and ticketing conditions with the highest customer service and accuracy
•Maximise the revenue contribution and yield mix of British Airways within agreed cost of sale targets through the effective use of all available sales and telesales tools
•Monitor competitors’ activities and maintain awareness of competitors’ services and fares. Monitor CRS displays, pricing and availability to ensure maximum opportunities for sales
•Work closely with the field sales team to develop and increase the market share
•Clean the passengers’ list to cancel the unticketed bookings to maximise direct sales
•Daily filing of the MCO receipts and charge forms in date order before sending them to BA headquarters for audit purposes
•Manage the Free London Stop Over hotel database which includes issuing hotel vouchers to the passenger and updating the hotels in London of all the confirmed bookings on daily basis
•Ensure the checking and the follow-up of the hotel invoices once the service is delivered
•Issue invoices to the corporate companies on daily basis following the BA standards and reconcile the paid invoices with the finance department
•Local champion of the travel agent’s electronic support system called Speedbird Club; update this site with BA news, regulations; translate in French ticketing rules and conditions when needed

•Answering telephone calls promptly
•Answering all customer enquiries professionally and effectively
•Communicate British Airways offers and fares
•Able to work under pressure, flight delays
•Assist the check in and boarding of passengers
•Deal with group bookings and staff bookings
•Deal with hotel booking requests for long hall passengers and send them the vouchers and check the flight list invoicing monthly

BRITISH CONSULATE TUNISIA Visa section

•Main Duties:
•Attend to the telephone switchboard
•Answer to applicants enquiries and provide them with the right information related to the United Kingdom Immigration Rules
•Able to help colleagues and switch tasks in response to changing priorities