Chief Operating Officer
YallaMotor
Total years of experience :16 years, 6 Months
Managing the entirety of the operation wearing
multiple hats in a last mile delivery and services
platform via mobile app and smart lockers. Leading a
74 member team managing customer service
functions, logistics fleet, product development,
partnerships and multiple service providers.
Slashed the fixed cost in half by re-negotiating
over 40 lease agreements to a rent free or
revenue share model
Recorded 25% top line growth by launching the
B2B segment of the business to service over
200 short term rental units
Developed and launched 4 different versions of
the new white label B2B2C app solution for
short term rental management companies and
implemented the necessary measures to push
downloads, signups and orders to hit the
targeted KPIs
Secured multiple partnerships with service
providers and launched multiple additional
services ensuring a wider offering needed for
the new white label app solution
Designed the process flows, service portals and
additional system features to be implemented
by the product team and successfully shifted to
a more asset light model
Overseeing a 24/7 operation of the laundry facility,
delivery couriers, customer service, the locker
network and multiple third party providers.
Guaranteed timely production and elevated
process efficiency by reshaping the operational
procedures, processes and implementing a new
reporting system
Brought down the monthly inventory cost by 20% and the total cost of the locker system by 25% in 8 months
Secured multiple partnerships and successfully
launched new services including grocery delivery, pet care delivery and maids service
Deployed and tested parcel delivery solutions
and completed a successful pilot with Emirates Post
Developed the revised monthly reports to track
the needed KPIs for the different segments and
computed the budget accordingly
Launched and operated multiple real estate
management entities with a wide portfolio of rental
and investment properties enabling the introduction of an innovative dry cleaning concept to the Orlando area via a combination of special lockers and online software
Developed and nurtured multiple partnerships with some of the biggest real estate management companies in the US such as Grey Star and Bell Partners
Pitched and negotiated available space in 22
different locations, commercial and residential,
across Orlando to install dry cleaning lockers
Managed to achieve break-even only after eight
months of operation
Negotiated multiple offers to successfully exit
the dry cleaning startup due to relocation
Directed a team within the Brokerage and
Commercial Ship Management area, overseeing 2
bulk vessels under management (30, 000 and 38, 000
metric tons) in moving cargo for some of the largest
trading houses worldwide
Managed and supervised the outsourcing of the
technical and crewing management
Profited the business by achieving budget
targets, improving cash flow, and enabling the
company to secure credit lines of up to $1.5
million
Reduced daily running cost by 5.8% in 3 months
and 10% in 6 months
Commissioned verification systems that
uploaded invoices, financial statements, and
journals online and further enabled the
company to discover frauds done by the
technical and crewing managers
Led the project from the onset developing plans,
drawings, and designs for the first Pistachio
processing plant in the Middle East in coalition with
the Gaziantep University in Turkey.
Planned and managed $3.5 M annual budget and headed processing and logistics activities in support with a team of 100+ members
Managed exports to different countries with
varying requirements, including France, Italy,
Lebanon, Saudi Arabia, and the U.S.
Augmented sales and improved market
penetration over 2 years through aggressive
pricing resulting from standardization
Increased 2nd year sales by 200% and 3rd year
sales by another 100% by establishing a sister
company in Lebanon to market company’s
products, and expand client base
Secured 70% of target purchase quantity for
the year ahead of the season, represented 14%
less expensive price than the market prior to its
opening, by directly purchasing from farmers to
ensure the quality of the final product
Fostered partnership with the largest Pistachio
Producer worldwide “Paramount Farms Inc.” to
purchase and import Paramount’s product to
factory in Syria for processing as a transit
shipment