Assistant Manager
LC waikiki
Total years of experience :11 years, 8 Months
ensure customers are well satisfied, should provide avenue through which customers communicate their satisfaction or lack of it to the management.
• Monitor employees from Observation Post and from all areas of restaurant along with parking lot and drive thru for debris.
• Record inventory and labor targets at the end of shifts.
• Updat prices on menu boards and maintained point of purchase advertisements.
• Track training of employees and also helped improved employee training system used by corporation.
• Document crew and management employee files for an infractions such as absenteeism, poor customer relations, and unsafe food practices.
• Prepare updated orders for vendors and placed via telephone or computer.
• Provided professional customer contact and services at all times.
• Resolved all problems and issues.
• Trained, motivated and mentored the staff.
• Cashing (CEGID ).
• Operating the till and accurately handling cash, cheques and credit card payments.
• Involved in regular stock checks and stock takes.
• Effectively managing stock levels.
• Receiving delivery, unpacking and re-shelving or storing stock being vigilant at all times to help minimize stock loss or damage.
• Using every opportunity to maximize sales opportunities.
• Offering advice on products and services, and helping with products selection.
• Recording sales figures, for data analysis and forward planning.
• Organizing sales promotions, displays and events.
• Greet and welcomeall customers.
• Develops strong product information knowledge.
• Maintaining good rapport to customers
• Good communications skills.
• Monitoring stock availability
• Product knowledge.
• Inform customers of new products.
• Resolving customer’s complaints.
• Greet and welcome all customers entering the store.
• Assist customers in locating merchandise.
• Gives advice and guidance on product selection to customers.
• Ensures promotion materials in store are up to date and in impeccable conditions.
• Processes cash and card payment.
• Answers customer's queries.
• Ensure complaints, refunds and exchanges are solved by the store manager
• Records customer profile..
• Demonstration of all the products with proper and correct deliberation.
• Preparing report such as: Daily, monthly and yearly.
• Yearly stock inventory.