General Manager
Al Noon Hotel Apartments
Total years of experience :23 years, 6 Months
Preparation of the property for all types of inspections.
Preparation of the property for for the official categorization by the DTCM.
Procurement of the balance FF&E and OS&E.
Preparation for 3rd parties inspections and certifications.
Recruitment of the required staff
Organizing external and in-house training
Establishing the Identity of the property “Deluxe Art Boutique Hotel Apartments”
Launching and following up of the marketing campaign.
Selecting of the Distribution Channels and connecting the property on GDS.
Preparation and implementation for the Opening Ceremony.
Assisting the PRO with all the licensing issues.
Managed the entire hotel operations including business development.
Full responsibility for the sales and marketing activities.
Promoted the property on the GDS system and the major Online Booking Portals
Managed and grew the existing business
Developed sense of customer service and guest satisfaction
Ensured compliance with licensing laws and all other statutory regulations
Managed and handled all Human Resources and Public Relations issues.
Responsible for interviewing and recruiting new employees.
Leading and motivating the existing team
Created and maintained an excellent image and reputation in the market.
Developed and maintained a strong relationship with our key accounts.
Upgraded the property facilities and services standards.
Assisted the owner in the purchassing of FF/E and OS/E
Budgeting for the first 12 months of the property’s operations
Coordinate with the Décor Engineer about the pending work
Participate in the selection of the IT solutions
Recruitment of Heads of departments and the entire staff
Arranging staff trainings, external and in-house
Setup of the floors and apartments us luxury property
Preparation for 3rd parties inspections and certifications.
Full setup of the Front and Back of the House and the F & B outlets
Preparation of the property for the official classification by DTCM
Prepare all departments to start the operations.
Assist the General Manager in the daily operation.
Direct and manage the Front Office, Housekeeping and Maintenance.
Involved in the Sales and Marketing activities.
Responsible for rennovations and upgrading of the property.
Responsible for the sourcing and purchase of new products.
Assist the General Manager in hiring and recruiting new staff.
Supervise the food and beverage Operations.
Develop and maintaine a good relationship with our key accounts.
Assist the General Manager in the setting and opening of new F&B outlets.
Setting up of the Front Office and Back Office (property was newly opened).
Implementing rules, regulations and policies for the Rooms Division Department.
Selecting and training the new staff
Responsible for capturing sales through reservations, sales inquiries.
Handling all public relations issues.