Assistant Restaurant Manager
Casper & Gambini's
Total years of experience :12 years, 1 Months
Assistant manager in charge.
Duties:
-staff schedule
-checking opening closing duties (floor, bar)
-staff implementing rules and regulations of the company
-handling customers complaint
-guest satisfaction
-closing cash
-daily report
-general order requests
-staff training (communication, selling tech, service, ..)
-P&L
-menu engineering
-waste control
-monthly management meeting
Working as assistant manager in different restaurants (transferred) under same company:
Pomodoro (italian)/The butcher shop (steak house)/Angelina (french bistro)
Was in charge of:
-staff schedule
-checking opening closing duties (floor, bar)
-staff implementing mystery shopper steps
-handling customers complaint
-guest satisfaction
-closing cash
-daily report
-general order requests
A 4* hotel includes 100 rooms
Was in charge of:
-check in/check out
-accommodate guest requests
-up selling guest rooms
-handling cash payment
-maintain a clean and neat front desk area
-will to communicate with all departments
French restaurant
Started as waiter for a year, then I've been promoted to supervisor.
As supervisor, in charge of:
-checking all orders served on time
-checking customers satisfaction
-communicate between waiters and kitchen
-staff performance
-restaurant cleanness
-punctuality
Training needed in a 5* hotel for university purpose.
Had to fulfill the following:
-communication between F&B and other departments
-knowing each position responsibilities in F&B department
-Internal and external communication within same department
-time management
-hygiene and food safety
-organizing workplace
-waiter duties
Was in charge of:
-taking order/selling techniques
-section clean
-make sure that all customers served up to rules and standards of company
-mystery shopper rules
-checking customer satisfaction
-punctuality
-time management
-communication
-help others if needed
was in charge of:
-preparation sections
-labeling
-working on different sections like sandwiches, salads, fryer, grill
Working as team and good communication with the chef was priority in order to deliver food on time.
Master in Business Administration
Education: