Samiha Rahim

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Job Title: Country Manager

Location: Karachi, Pakistan

About Us:
Crystal Facilities Management is a dynamic and forward-thinking organization specializing in providing facilities management services nationwide. We are committed to excellence and growth, driven by a passion for delivering top-tier services to our clients.

Job Overview:
We are seeking a highly motivated and organized Country Manager to join our team in Karachi. The Country Manager will play a pivotal role in overseeing the performance and operations of various departments, including HR, Sales, and Finance, to ensure the efficient functioning of our Karachi office. This position requires a strategic thinker who can lead and manage teams, set clear objectives, and hold full accountability for achieving results and KPIs while actively promoting a positive company culture.

Key Responsibilities:
· Performance Management: Implement and manage performance evaluation processes for all departments in the Karachi office, including HR, Sales, and Finance. Record measurements on staff schedules and developments.
· Team Leadership: Provide strong leadership to department heads, fostering a culture of teamwork, accountability, and continuous improvement. Actively play a pivotal role in driving a positive culture throughout the office.
· Accountability: Take full accountability for the overall performance and results of the Karachi office, regularly reporting to senior management on key metrics and KPIs.
· Strategic Planning: Contribute to the development and execution of strategic plans to achieve organizational goals.
· Process Improvement: Identify areas for process improvement and efficiency enhancement within each department, implementing best practices as necessary.
· Resource Allocation: Manage and allocate resources efficiently to ensure optimal performance across departments.
· Conflict Resolution: Handle and resolve internal conflicts or issues that may arise within the office.
· HR and Coaching: Be actively involved in HR functions, including recruitment, onboarding, and day-to-day coaching of teams. Motivate and inspire teams to exceed their goals.
· Weekly/Monthly Reporting: Work as a key executive member to aid the UK senior management team in driving results and sharing progress of all departments on a weekly/monthly basis through recorded measurements on staff schedules and developments.
· Instant Decision Making: Make instant decisions in the best interests of the company, acting as the pillar of all operations in the Karachi office.
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· Compliance: Ensure that all departmental activities comply with company policies, legal regulations, and industry standards.
· Budget Management: Assist in budget development and oversee financial management for the Karachi office.