Head Of Corporate Service Delivery
Yes Bank Ltd
Total years of experience :23 years, 4 Months
Managing team of 430 staff across 78 corporate service branches for wholesale banking in Cash & Trade Products.
•Customer Engagement for product fitment & solutioning with an aim to increase wallet share of corporate customers.
•Evaluate risk and compliance parameters for deviations and coordinate with compliance and risk departments to ensure transaction fulfilment and structuring.
•Develop process notes for branch operations and services for transaction processing and control. Identify automation opportunities to reduce manual intervention for processing and control functions.
•Design & monitor the performance parameters of team members to ensure achievement of individual and group targets; imparting on-the-job trainings to the staff for corporate products and to enhance their productivity & skills
•Advise customers with respect to FEMA regulations covering A2 remittances, Import & Export Collection & Payments, Non-Fund Based transactions and Capital Account Transactions.
•Ensure adherence to SLAs, TAT, Process & Risk guidelines at the branches.
•Was responsible for setting up Corporate Service department in Northern & Eastern regions for E2E servicing and on-boarding of corporate clients.
•Strategic engagement with stake holders to drive key business objectives at a PAN India level. Function as a conduit to business and product teams for service deliverables.
. - Foreign Exchange & Trade Finance; Retail Relationship Management and Branch Operations.
Worked with real time data to improve agent performances, Design training strategy & lead Management.
•Devise Agent & Team Performance Evaluation Sheets through measurement of distributional skew and variances
KEY PROJECTS
•Develop various process guidelines for corporate customer engagement and transaction processing. Designed corporate service behaviour handbook as a basic guideline for corporate services
•Designed and set up the first Specialised Capital Account Desk in New Delhi for processing E2E FEMA related capital account transactions.
•Design and Review process unification across corporate desks.
•Setting up of corporate service team in North & Eastern Markets.
•Conceptualised & reviewed concurrent audit parameters for corporate branches.
•Facilitated RPA processing in NEWGEN & FCC for cross border A2 & A1 payments
•Led migration of inland bulk payment processing to RPA directly through FCR.
•Successfully automated regulatory reminders for all trade health items to customers.
•Assessed parameters to avoid threat on bank through fraudulent trade transactions.
•Setting up of Foreign Exchange desks in multiple locations in Axis Bank Ltd.
•Build FX & trade business in Tier II markets of Eastern India.
•Build NRI Deposit book for Kolkata Main Branch, Axis Bank Ltd.
•Part of first batch of priority relationship managers in Axis Bank Ltd.
•Acted as core member for implementation & training of trade finance modules during migration to Finacle 10.2 in Axis Bank Ltd.
: Pursuing
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