Content Marketing & Customer Engagement Specialist
Intigral - United Arab Emirates
Total des années d'expérience :16 years, 10 Mois
Support in developing the content marketing plans.
Manage day to day content marketing operations with content, product, and technology.
Launch General & Engagement Marketing Campaigns
Content Management.
Managed multi-channel advertising campaigns.
A/B testing.
Measure Campaign KPIs (Impressions, open, click rate, )
Using braze to canvas to Build (journeys, push notification, Emails, In App)
Using Pushwoosh to create (Segments, Push Notifications)
Evaluated campaign performance.
Coordinate with the Customer Engagement Manager to setup Push Notifications and Newsletters as required.
Provide Push Notification engagement report.
investigate all Digital Platforms for infringement on copyrighted content Web/App/SMS/SM, VOD and live stream (i.e., during live streaming timing).
Trace and Take down the pirated content from all social media platforms.
Collect Evidence & Contact Details of Infringer.
Review and summarize pirated content, piracy trend analysis, In addition, generate analytical reports on the pirated content and its volume for marketing and research departments.
Generate and prepare Push notification report.
Assist the Legal teams in identifying all Infringements on copyrighted content, as well as monitoring, reporting, taking appropriate actions and logging all activities.
Monitor content publishing activity ensuring consistency with the publishing plan.
Monitor live stream during game time.
Ensure all statistics and plan are matching.
To ensure that programming is within the compliance guidelines
To ensure the seamless editing/censoring of content
Ensure that all promotional content is included within the programming timelines.
To work on systems that have specific time delays All editing needs to be completed within this period.
To edit content on different channels as per the requirement, channel rating, program rating and case by case scenario.
Flawless execution of tasks for seamless censored output across all censorship channels on a daily basis.
Assisting in preparing the daily edit logs and reports.
Tier 1 first line Support
Handled incoming calls from Customers, responding to inquiries, resolving problems and correcting policy errors.
Provide technical Support for home Services (Internet, IPTV) & Mobile Services.
Promoting the company's products and services to customers.
Directing requests and unresolved issues to tier 2
Using the in-house system to record necessary information and instigate actions as required.
Provide Troubleshooting for Streaming Server, E-mail Server and web server
Purchasing of IT Equipment and software in line within agreed budgets.
Responsible for diagnosing & resolving hardware, software & end users problems.
Deploying new hardware, server backups & evaluating new software & security risks.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Responsible for radio station equipments (play out server and clients)
Responsible for radio station audio cables and broadcasting equipments.
Training staff with IT related equipment
Designed, built and managed the infrastructure.
Work and present briefs.
Manage time and deadlines.
Increase business portfolio.
Maintain professional relationships with clients.
Research and resolve problems.
Devise advertising campaign.
Set deadlines.
Kick off campaign.
Present campaign ideas to client.
Get budgets and ideas approved.
Brief media, creative, and research staff.
Maintain regular contact with both creative staff and clients.
Negotiate fees and hourly rates.
Get approval for creative work.
Handle budgets and manage campaign costs.
Invoice clients.
identify new clients.
Participate in creating and presenting pitches.
Communicate and build marketing campaigns with business owners.
Prospect, negotiate and close agreements.
Sell multi-media advertising.
Schedule advertisements for publications.
Coordinate with creative services, production and media services to ensure that advertising materials are created, produced and published per client’s requirements.
produce audio Commercials.
Provide Troubleshooting for Streaming Server, E-mail Server and web server
Purchasing of IT Equipment and software in line within agreed budgets.
Responsible for diagnosing & resolving hardware, software & end users problems.
Deploying new hardware, server backups & evaluating new software & security risks.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Responsible for radio station equipments (play out server and clients)
Responsible for radio station audio cables and broadcasting equipments.
5th Avenue, Sudan
IT Specialist
2006 - 2008
- Setup hosting for web servers, E-mails, and manage the accounts.
- Purchasing of IT Equipment and software in line within agreed budgets.
- Responsible for diagnosing & resolving hardware, software & end users problems.
- Deploying new hardware, server backups & evaluating new software & security risks.
- Identifying & reporting on the budgetary implications of IT projects and upgrades.