Head of Customer Services
Zabeel Printing Press
Total years of experience :11 years, 8 Months
2015 to Current at Zabeel Printing Press, Dubai, UAE
Areas of expertise and projects handled as Head of Customer Services:
Have developed and retained the major accounts like DIFC, Expo 2020, Informa exhibitions, Cluttons, Red bull, at the current work place. Current work involves:
• Customer Service Management
• Complaint Handling & Resolution
• Customer Satisfaction Enhancement
• Supervision on all stages of production
• Sales & Margin Improvement
• Teambuilding & Training
• Cost-Reduction Strategies
• Order Fulfillment
Areas of expertise and projects handled as Head of Account Management and Client Services: Managing a number of high profile and valuable contracts and accounts at the current work place. Current work involves:
- Customerservicemanagement
- Complainthandling&resolution
- Customersatisfactionenhancement
- Monitoringandmanagingtheperformanceofateamofcustomerserviceandaccountexecutives - Leadingtheoperation&productionmeetingandschedulingjobsondailybasis
- Constantlydrivingimprovementsandprioritizingworkloads
- Teambuilding, trainingandinductionofnewstaff
- Cost-reductionstrategies
- Orderfulfillment
Worked as a Marketing Executive (International Marketing Division)
Duration: 1.3 Year at Repro India Limited. Vashi, New Mumbai, India.
• Bachelor in Engineering (Printing Technology) First Class (Pune Vidyarthi Griha's College of Engineering and Technology) MAY 2007 Pune, India.)