IT Specialist
Aga Khan University
Total years of experience :11 years, 0 Months
Responsibilities:
• Develop and implement IT solutions tailored to business requirements.
• Regularly prepare and present IT compliance reports.
• Design, deploy, and manage cloud infrastructure solutions, ensuring high availability, scalability, and security.
• Implement Azure services including Azure infrastructure as a service - IAAS (Virtual Machine, Azure Storage, Azure App Service, Azure Database, and Azure Networking)
• Managing Hybrid Exchange environment (Microsoft Exchange server 2016 and office365).
• Managing O365 (Exchange Online, SharePoint Online, Teams and OneDrive)
• Implement and manage security measures in Azure, including identity and access management, network security groups, and security policies.
• Implementation of Microsoft security and compliance (Azure Monitor, Log Analytics) and other monitoring tools, to identify and resolve issues proactively.
• Implement and configure Microsoft 365 (Defender for identity management, Defender for endpoint, Defender for cloud app
• Implement Security Operations Center (SOC) across the forest and mitigate the issues.
• Design, deploy, and manage Microsoft Hyper-V virtualization (virtual machines, networking, storage, failover clustering, live migration, and VM replication) Deploy VMware environment, including ESXI, Vcenter, VSphere Replication and other peripheral appliances.
• Implementation of EMC networker for backup solution. Configured VM and file level backup.
• Provide leadership and support to team members, including mentoring, coaching, and overseeing work assignments and priorities.
Projects:
• Active Directory Upgrade: Raised Forest and domain levels, transferred FSMO roles, created new servers with updated OS, decommissioned old servers, and cleaned metadata.
• EHR live Environment Setup in AKU Kenya: Designed implementation plan for EHR environment, prepared hardware sizing for servers and storage, configured and installed Blade Servers, VMware, ESXi, vCenter, and Windows servers.
• Deployment of SOC: Onboarded servers, installed agents, enabled server logging, and managed IIS and SQL.
Responsibilities:
• Ensure 24/7 availability to provide expert level support for any issue that may arise in the System, which includes Windows Server, Active Directory, Microsoft Exchange, Patient Care Servers.
• Managed Active Directory and Group Policy including child domains.
• Managed DNS, DHCP and RDS Servers.
• Utilized PowerShell and scripting languages for task automation.
• Ensuring compliance to all organizational policies / practices.
• Proactively monitored server health using management tools such as SCOM and SolarWinds IPmonitor.
• Prevented the environment from being affected by malicious software through monitoring and maintenance of Antivirus for all servers and user PCs.
• Configured and managed virtualization (Hyper-V & VMware) for chassis, blades, and server consolidation.
• Deployed software distribution and patch management through SCCM
• Managed Picture Archiving and Communication System (PACS) server and provided technical IT support.
• Managed Failover Cluster and Network / Hardware load balancer.
• Configured and maintained Citrix ADC SDX and VPX for Load Balancing.
Projects:
• Windows OS Upgrade: Updated all Windows servers, including Print server, Gateway server, PACS server, and Patient Care servers to the latest OS.
• EHR Pre-Live Environment Setup in AKU Kenya: Configured HPE OneView Chassis, installed VMware, ESXi, vCenter, and Windows servers within a short timeframe.
• Group Policy Implementation: Implemented NAC Policy, Power Management, Wi-Fi Policy, and restructured Default GPO of Child Domain.
• Rename local administrator: Changed local admin and password for security enhancement.
• Blocked Command prompt and PowerShell on servers and restrict Microsoft Office Macros.
Responsibilities:
• Administration of Active Directory environment
• Maintain the Microsoft Exchange Servers 2016 and resolve any issues regarding the Exchange email systems
• Create user accounts in Active Directory, Microsoft Exchange and SharePoint
• Configure and manage virtual machines using VMware
• Setup and administration of Avaya IP Telephone system
• Install and configure IP Cameras, NVR and keep backup of recording using Qnap
• Encrypt laptop hard drive using Trendmicro full disk encryption solution
• Monitor Manage Engine Products includes, AD Audit Plus, Event Analyzer, Exchange Reporter Plus
• Provide door access to staff on fingerprint access control devices and manage its server
• Diagnose and resolve all technical issues related to hardware and software
• Support all LAN, WAN and other networking systems
• Managing Aruba Networks Wi-Fi access points
• Monitor Datacenter and Check all the IT equipments
• Provide necessary training to the staff
Projects:
• Deploy client monitoring software Veriato 360
• Revamp CCTV camera architecture
Responsibilities:
• Perform administrative tasks of Microsoft Exchange 2010 / 2013
• Design script to generate Active Directory login ID and Exchange mailbox automatically using powershell script
• Manage Microsoft Office 365 account for student tenant
• Secured external email by using Microsoft Exchange Online Protection (EOP)
• Create user accounts on Microsoft LYNC 2013
• Regular monitor System Center Data Protection Management (DPM) for backup of servers
• Administration and configuration of Solarwind IP Monitor software
• Add alerts on System Center Operations Manager (SCOM) 2012 R2
• Install virtual machines on Hyper-V as per the requirement
• Administer Picture Archiving and Communication System (PACS) server and provide support
• Manage Encryption servers, McAfee for MacBook, Bitlocker for Windows OS and Airwatch for mobile devices
• Provide support for email marketing tool (PoliteMail) to the marketing users
• Configured KEMP Hardware Load Balancer and create VIP according to requirement
• Assist support team for troubleshooting in day-by-day issues
• Monitor and ensure that all communication links and Servers are up and running smoothly
Project:
• Migrate Exchange 2010 to Exchange 2013 end to end
• Upgrade PACS (Picture Archiving and Communication System) to latest edition
• Migrate System Center Operations Manager (SCOM) 2007 to 2012 R2
• Create custom outlook address list, which automatically updates member in address book accordingly
• Deploy software for password expiry notification email
• Design script to check email connectivity between the child domains
• Decommission Exchange 2010 in child domain
• Monitor and ensure that all communication links and Servers are up and running smoothly
• Create / Manage user login and email account using Active Directory and Microsoft Exchange
• Configuration and Troubleshooting of Microsoft Outlook
• Engage in hardware, software and network troubleshooting
• Provide support to the end users via email / call
Project:
• Fine tune Proactive Server / Network Monitoring software Solarwind’s IpMonitor
*Gold Medal (secure 1st position in Telecommunication Engineering)
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