Operations Manager Food And Beverage Fb
L’olimpo Italian Restaurant
Total years of experience :14 years, 5 Months
• Monitoring restaurant operations to ensure compliance with food safety standards and industry
regulations
• Training staff on appropriate customer service techniques for different scenarios, such as
handling complaints about food or service quality
• Reviewing financial reports to identify ways to improve profitability
• Ensuring that all employees are aware of any upcoming events or promotions so they can be
promoted through social media channels
• Reviewing menus with chefs to ensure food quality standards are being met
• Managing the scheduling of employees to ensure adequate coverage during peak hours without
overstaffing during slow times
• Hiring and training new employees, as well as terminating workers who are consistently
underperforming or disruptive
• Maintaining communication with vendors to ensure that food supplies are adequate and prices
are competitive
• Establishing long-term business goals and objectives to improve the overall performance of the
restaurant.
Planning and delegating work duties to the staff and ensuring that they work according to the
compliance of the restaurant business.
• Overseeing the staff for the smooth running of the restaurant.
• Assisting the HR team as well as the Restaurant Manager in the hiring process.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
• Checking with the guest and making sure that they are getting served with the best quality food.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.
• Communicate with the kitchen regarding any menu questions, the length of wait and product
availability.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Work with fellow staffs and manager to ensure that the restaurant achieves its full
potential.
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the
back of house areas.
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
Presented menus to patrons and answer questions about menu items, making recommendations
upon request.
• Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Ensure guest are serviced within specified time.
• Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers for
transmittal to kitchen staff.
• Checked with customers to ensure that they are enjoying their meals and take action to correct
any problems
• Collected payments from customers
• ensure that the Guests water goblets/tumblers are constantly topped.
• Set up of buffet, greeting the guests, making them sit and taking orders.
• ensure that enough par stocks are maintained for the items required for the smooth running of
the restaurant/outlet.
• Making the store requisition as per requirement of Food and Beverages.
• give fond farewell to guests conveying anticipation for their next visit.
• Speak with guests and staff using clear and professional language, and answer phone calls using
appropriate telephone etiquette.
• Take an active role in coaching and developing junior staff.
• Completes the daily responsibilities that are set for each individual shift.
• delivering high levels of customer service.
• Respond courteously and efficiently to queries and problems from guests and system users.
• Responsible for cleaning all data equipment and computer rooms.
• Responsible for smooth functioning and co-ordination for Guest Internet, Property Management
Systems - PMS, Point of Sale - POS, IPTV, STB, Telephony systems and other software vendors.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking
equipment, PABX, email accounts, and also support for the underlying server/desktop
infrastructure.
• Responsible for general network setup and device configuration and server hardware Disk storage
technology, I/O devices.
• Responsible for network infrastructure, including CAT5/6 cabling, wireless networks, network
switches, WAN/LAN, domain controller. Active Directory, firewall and VPN applications.
• Responsible for Prepare and Implement Preventive Maintenance Schedule for all IT hardware and
Software.
• Responsible for Anti-virus setup and day to day support.
• Responsible for implements solutions to user challenges and concerns associated with the use of
personal computer
• Responsible for Ensure that policies and procedure relating to PCI compliance are updated and
Maintains a system error / progress log book and deals with reported problems.
• Install and test corporate approved program changes to the hotel computer system(Micros).
• responsible for all standards and customized features and functions of the hotel front office
systems, point of sale systems, and other systems, including but not limited to system security,
system reports, manager functions, system utilities, and user functions.
• Work closely with the Engineering department to ensure the proper maintenance of all in-room
technology.
• Assisting other maintenance departments: electricity/air conditioning/ mechanics/light current in
installation, replacement, maintenance.
instal, terminate, test, troubleshoot, and document test results for fiber optic, network, audio, video, and RF cabling.
•instal, test, and troubleshoot audio, video, and RF equipment.
•instal cable pathway systems (cable trays, cable racks, J-hooks or D-rings)
•instal, terminate, test, label, and document horizontal, backbone and other cables.
•Build out telecommunication and equipment rooms.
•instal connectors, connector pins, terminals, and lugs.
•Perform continuity checks, locate and correct wiring errors using measuring instruments
•Investigate, diagnose, correct, and document instrumentation or system malfunctions
•Perform complex technical assignments involving communications systems, instrumentation and data acquisition/processing systems
•Collaborate with team members to troubleshoot failures and issues derived from test data
•Read and interpret planning documents, schematics, wiring diagrams, specifications, drawings, manuals, blueprints, and engineering sketches
•Provide technical support services remotely or onsite as per service level agreement including /Break-fix /Emergency support /Software upgrades
•Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross team members and vendors when required.
•Perform periodic preventive maintenance on customers' networks.
•Prepare reports and documentations outlining findings and solutions when required.
• Determine routing and placement of cabling and wiring.
• Perform physical installation of equipment.
• Move or relocates and reinstalls equipment.
• make trouble reports, performs trouble shooting activities and repair /replaces malfunctioning
equipment and facilities.
• Ensure compliance with building and electrical codes.
• Reading and follow the instructions in Documents and logs equipment and system installation or
modification actions.
Design and install well-functioning computer networks, connections and cabling
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency
of network
• Inspect LAN infrastructure and fix minor or major problems/bugs
• Test and configure software and maintain and repair hardware and peripheral devices
• Evaluate network performance and find ways of improvement
• Organize and schedule upgrades and maintenance without deterring others from completing their
own work
• Do regular data backups to protect the organization's information
Provide technical direction to co-workers on computer and network usage and offer
comprehensive advice and instructions
Assembling, evaluating, testing, and maintaining electrical or electronic wiring, equipment,
appliances, and apparatus.
• Troubleshooting and repairing malfunctioning equipment, appliances, and apparatus.
• Constructing and fabricating parts, using hand tools and specifications.
• Reading and interpreting electrical and electronic circuit blueprints, diagrams, and schematics.
• Advising management on continued use of unsuitable equipment, appliances, and apparatus.
• Supervising electricians.
• Ordering of electrical supplies and equipment
The Personnel Information Management System is a graduation project for myself and three colleagues. This small-sized system aims to develop an easy-to-use and effective system for managing employee information within the organization. This project focuses on addressing the challenges of manual data management by designing a digital solution that allows easy storage, retrieval and processing of employee data. The system was designed using modern technologies at that time in 2014, providing an opportunity for technicians to showcase their skills in system modification, database design, and user interface design.
