Technical Account Manager & Technical Pre-Sales
IBM
Total years of experience :19 years, 6 Months
Roles and Responsibilities on middle East on TSS Team:
Act as client advocates and work with IBM internal departments to ensure that client needs are understood and satisfied.
Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your
customers’ environments operationally healthy.
Using close relationships developed with customers to understand their business/operational needs and technical challenges and help
them achieve the greatest value from IBM and other vendors.
Help craft and execute strategies to drive our customers’ adoption and use of IBM services, including IBM AIX, Storage, Linux, and
Cloud services.
Use My technical acumen and customer-facing skills to enable you to effectively represent IBM within a customer’s environment, and
drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
Assisting customer in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology
Identify the top cloud architecture solutions to successfully meet the strategic needs of the customer.
Support our customers’ creative and transformative spirit of innovation across all technologies.
Assist with making pre-sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.
Ability to propose, illustrates, demonstrate and present architectural improvements and innovative architecture solutions
Identify customer's business drivers and goals.
Assisting in the establishment of an IT Architecture practice, and the adoption of an architecture and standards methodology.
Offer guidance in infrastructure movement techniques including bulk application transfers into the cloud.
Identify the top cloud architecture solutions to successfully meet the strategic needs of the company.
Guide customer for IT Finance, IT budget, IT Contracts administration and IT Cost Reduction.
Help customer to overcome current IT complexity.
Handling sales operations tasks for simple/complex/global/different vendors deals like Pricing, Contracting, And loading.
Provides technical support for AIX, Linux, Spectrum Protect and Storage.
Strong problem-solving skills: the ability to analyze problems and develop actionable and appropriate plans quickly.
Projects Handled:
Project1: Power system and storage Configuration at Culture Bank @ LAOS
Role1 / Project Manager
Role2 / Technical Implementation (Install/Configure NIM, PowerHA, Storwize Storage, Design & Implement a disaster recovery solution.
Project2: 16 ITIL process Implementation at Riyadh Municipality
Role / ITIL Expert consultant for the project
Roles and Responsibilities:
- Manage Team who handle System & Storage administration
- AIX & Linux Administrator (Install / Configure / Admin AIX/Linux Servers)
- Configure / Manage / Admin HMCs and LPARs of IBM Power Systems
- Assisting in the establishment of an IT Architecture practice, and the
adoption of an architecture and standards methodology.
- Senior Storage / TPC Administrator / SAN director
Configure and admin All IBM storage systems
Install & configure and Admin TPC (Tivoli productivity center)
Create PPRC / Flash copy using GUI, Command and scripts at storage
Create volume / VG / hosts
Create zoning and upgrade SAN directors
- Assures solutions not only are a fit for the specific purpose but also closely
align with the standards guidelines of technology solutions
- Develops and executes solutions which further reduce the percentage of
time spent on reactive work
Upgrade firmware for All IBM HW in the site
Projects Handled:
- Install & configure and admin TPC (Tivoli productivity Center)
- Project Manager from CIB side at consolidation/Datacenter movement project for (AIX / LPAR / VIO / SAN director / Storage)
Roles and Responsibilities:
- Technical Team leader for System & Storage Team
- AIX & Linux Administrator
Install / Configure / Admin AIX/Linux Servers
- Configure / Manage / Admin HMCs and LPARs of IBM Power Systems
- Spectrum Protect & Storage Administrator
Install / Configure / Admin Spectrum Protect Server and client
Build and configure Spectrum Protect Disaster Recovery plan &
maintenance script
Install and configure Tivoli Data Protection for oracle & IBM lotus
Do administration task for IBM Storage & Tape Library & SAN
Switches
Projects Handled:
- Implement Oracle Database upgrade from 10.2 to version 10.3
- Upgrade oracle application from 11i to R12
Roles and Responsibilities:
- Senior AIX & Linux Administrator
Install / Configure / Admin AIX/Linux Servers
- Configure / Manage / Admin HMCs and LPARs of IBM Power Systems
- Technical Support for SAS, Informatica and
OFSA
- WebSphere Administrator
Projects Handled:
- Provide AIX administration consultancy and infrastructure technical support for Informatica/SAS/WebSphere
Roles and Responsibilities:
- AIX Administrator
Install / Configure / Admin AIX Servers
- Oracle DB & APP Administrator
- Network Administrator
- Configure / Manage / Admin HMCs and LPARs of IBM Power Systems
Projects Handled:
- Play a key role in a team who migrate TAKI VITA E-business application from AS400 to Oracle 11i
- Work with the vendor in installing and configuring The Network which covers Taki Vita company head office and other branches over Egypt
Roles and Responsibilities:
- AIX Administrator
Install / Configure / Admin AIX Servers
- DB2 Administrator
- Administration on Red Hat Linux
- Spectrum Protect & Storage Administrator
Install / Configure / Admin Spectrum Protect Server and client
Build and configure Spectrum Protect Disaster Recovery plan & maintenance
script
Install and configure Tivoli Data Protection for oracle & IBM lotus
Do administration task for IBM Storage & Tape Library & SAN Switches
- Configure / Manage / Admin HMCs and LPARs of IBM Power Systems
Projects Handled:
- Was a member of team who Upgrade Spectrum Protect / AIX / WebSphere / Lotus
- Was a member of team who Install Tivoli Products