HANEN KAMLAOUI

• Greet patients and visitors in a friendly and professional
manner.
• Register patients and update their personal and medical
information in the system.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls and respond to patient inquiries.
• Direct patients and visitors to the correct department or doctor.
• Maintain patient records and ensure confidentiality of
information.
• Coordinate with doctors, nurses, and other hospital staff.
• Handle patient check-in and check-out procedures.
• Process billing information or guide patients to the billing
department.
• Manage the front desk area and ensure a clean and organized
reception.

• Managed inbound calls by addressing customer inquiries,
providing detailed product and service information, and
resolving complaints to ensure customer satisfaction.
• Processed customer orders with precision and efficiency,
contributing to the companys revenue generation and
customer retention goals.
• Conducted outbound calls for customer surveys, sales
initiatives, follow-ups, and appointment scheduling, enhancing
customer engagement and business outreach.
• Demonstrated strong problem-solving abilities by identifying
customer issues and implementing effective resolutions
promptly, minimizing escalation rates.
• Maintained accurate documentation by logging call details and
updating customer records, ensuring data integrity and
supporting service continuity.
• Offered technical support and guided customers through
product or service features, fostering trust and educating users
for improved customer experience.
• Skilfully escalated complex customer issues to higher-level
support or supervisors, ensuring timely and appropriate
resolution of customer concerns.

• Greeted and welcomed guests promptly in a friendly and
professional manner.
• Managed multi-line phone system, efficiently directing calls to
appropriate personnel.
• Assisted with scheduling and confirming appointments,
reducing no-shows and optimizing operations.
• Handled incoming and outgoing mail, including packages and
courier services.
• Handled incoming and outgoing mail, including packages and
courier services.

• Greet visitors and handle front desk operations professionally.
• Answer phone calls and respond to emails from clients and
partners.
• Assist with preparation and processing of import and export
documents.
• Coordinate with logistics teams and shipping agents regarding
shipments.
• Maintain records, files, and shipment documentation.
• Provide administrative and customer service support.