Customer Service
Arw Style Fitness & Beauty Center
Total years of experience :6 years, 8 Months
✔ Warmly greeting for all clients and giving them good service
✔ Booking and confirming appointments via phone
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Organized and able to manage clients with grace, even during peak demand.
✔ High level of phone etiquette and ability to handle clients issues in friendly professional manner.
✔ Inform clients about new services and discounts
✔ Maintain a tidy reception area
✔ An ability to remain calm under stressful circumstances
✔ Manage with member team for client’s satisfaction
✔ Maintain a professional relation of the owner with the client of his or her property.
✔ Will be in charge of negotiating contracts with the clients.
✔ Responsible for answering every prospective resident call, performing a pre-screen to determine needs and qualifications and forwarding the call to an agent for follow-up.
✔ Answer each prospect call to establish initial contact and answer questions regarding specific home
✔ Identify the needs of the prospect and provide information relevant to the need.
✔ Ensures every caller has as positive an experience as possible.
✔ Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
✔ Maintains call center database by entering information.
✔ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
✔ Updating clients info on the system using Prop Space ✔ Updating the property list available in day by day.
✔ Welcomed members and guests, and made sure they had an excellent workout
✔ Operate telephone switchboard to answer and forward calls, providing information, taking messages.
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Conduct of Recreational Activities
✔ Inventory of Fixed & Consumable Timekeeping for staff
✔ Maintain the law & order inside the club
✔ Requisition of store and recreation items
✔ Follow up Complaints & Suggestions of members
✔ Work closely with other team members to ensure excellent service is provided to all customers
✔ Warmly greeting for patients and giving them good service
✔ Booking and confirming appointments via phone
✔ Processing transactions (cash and credit cards) and issuing receipts.
✔ Handles all incoming telephone calls from patients, makes appointments, and
answers general questions and inquiries.
✔ High level of phone etiquette and ability to handle patients issues in friendly
professional manner.
✔ Transfer the patients calls to the Dr for follow up with results.
✔ Maintain a tidy reception area
✔ An ability to remain calm under stressful circumstances
✔ Familiar with Eligibility system for the insurances card.
✔ Must be able to cover Medical Reception/Call Center desk as needed.
✔ Strong phone and verbal communication skills along with active listening
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