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samira abdelsalam, IT Networking administrator and technical support  Lecturer

samira abdelsalam

IT Networking administrator and technical support Lecturer ·Intersarve College

Saudi Arabia

Bachelor's degree, computer scince

Work experience

Total years of experience: 20 years, 9 months

IT Networking administrator and technical support Lecturer

December 2014 - Present

Intersarve College

Riyadh, Saudi Arabia

December 2014 - Present

 carrying out training needs analyses;
 defining the skill sets needed to perform different roles;
 carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels;
 designing training programs appropriate to the skills needed;
 developing an appropriate mix of formal and informal development activities;
 ensuring the learning environment and resources support learner needs;
 designing course materials and other documents such as handouts, manuals and exercises;
 preparing the learning environment and resources, including setting up IT equipment where appropriate;
 supporting and coaching learners using learning technologies to deliver skills;
 evaluating the effectiveness of training programs and learning outcomes;
 developing peer networks to keep abreast of current thinking;

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

A+ Trainer

December 2013 - January 2015

Al-Emmam Saud University

Riyadh, Saudi Arabia

December 2013 - January 2015

Part Time A+ Trainer....

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

IT Support

August 2012 - December 2013

SEU University

Riyadh, Saudi Arabia

August 2012 - December 2013

 Oversee applications, programming and analysis including developing, installing, and maintaining applications programs.
Conduct feasibility studies and assist in determining future hardware and software requirements.
 Confirm quality and accuracy of instructions given to computer operations staff.
 Contribute to general business planning regarding technology and systems required to maintain company operations.
Recognize new developments in information systems technology, and anticipate organizational modifications. Establish
long-term needs for information systems, and plan strategy for developing systems and acquiring hardware to meet
application needs. Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property.
Function as top level contact to assist end users in determining IS requirements and solutions.
 Manage all activities related to the operations and maintenance of servers and peripheral equipments. Analyze usage
patterns and establish schedules and procedures for maximum utilization of the system. Coordinate activities with other IS
areas and other departments.

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

GM Secretary and customer care

September 2011 - July 2012

Kaza Moda Fashion Company

Riyadh, Saudi Arabia

September 2011 - July 2012

1- meeting and greeting visitors at all levels of seniority
2- organising and maintaining diaries and making appointments
3- dealing with incoming email, faxes and post, often corresponding on behalf of their manager
4- Manage and Updat the website.
5- producing documents, briefing papers, reports and presentations
6- liaising with clients, suppliers and other staff
7- arranging travel and accommodation

Company industry:
Fashion Design
Job role:
Secretarial

CEO Secretary

February 2010 - August 2011

Ras Al-Salam Holding Company

Riyadh, Saudi Arabia

February 2010 - August 2011

1- meeting and greeting visitors at all levels of seniority
2- organising and maintaining diaries and making appointments
3- dealing with incoming email, faxes and post, often corresponding on behalf of their manager
4- Manage and Updat the website.
5- producing documents, briefing papers, reports and presentations
6- liaising with clients, suppliers and other staff
7- arranging travel and accommodation

Company industry:
Personal Care Centers
Job role:
Secretarial

I T Specialist

November 2006 - February 2010

LUTHAN Hotel & SPA, Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

November 2006 - February 2010

 Oversee applications, programming and analysis including developing, installing, and maintaining applications programs. Conduct feasibility studies and assist in determining future hardware and software requirements.
 Confirm quality and accuracy of instructions given to computer operations staff.
 Contribute to general business planning regarding technology and systems required to maintain company operations. Recognize new developments in information systems technology, and anticipate organizational modifications. Establish long-term needs for information systems, and plan strategy for developing systems and acquiring hardware to meet application needs. Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property. Function as top level contact to assist end users in determining IS requirements and solutions.
 Manage all activities related to the operations and maintenance of servers and peripheral equipments. Analyze usage patterns and establish schedules and procedures for maximum utilization of the system. Coordinate activities with other IS areas and other departments.




 Supervise computer operation, scheduling and distribution of server data processing operations. Analyze operating instructions and user needs to establish operating procedures.

 Operate and control servers, client computer systems and related peripheral equipment using established procedures. Monitor Time attendance system (TAS) and terminals, Building Management Systems (BMS), Hotel rooms access card control systems, Light Dimming systems (ABB controls), Telephone Management system (TELETIGER), Audio and visual Equipments, storage devices and printers, and report problems or variances. Assist in reconfiguring system components when individual units fail.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Web Banner Designer

September 2004 - August 2005

Saudi Indix

Riyadh, Saudi Arabia

September 2004 - August 2005

Assess the usefulness of pre-developed application packages and adapt them to a user environment.

 Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs

 Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

 Determine computer software or hardware needed to set up or alter system & analyze information processing or computation needs.

 Prepare reports and correspondence concerning IS specifications, activities and status.

Company industry:
Internet & E-commerce
Job role:
Design, Creative, and Arts

trainer of MS Office

June 2004 - July 2004

elemntary School

Riyadh, Saudi Arabia

June 2004 - July 2004

to teach the microsoft office 2003 word, exel, powerpoint, outlock and internet

Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Education

scince & technology university

December 2003

December 2003

Bachelor's degree, computer scince

Yemen

Skills

System Performance
Expert
System Performance
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Computer Associates Packages
Expert
Computer Associates Packages
Expert
Web Application Design
Expert
Web Application Design
Expert
MS Office Automation
Expert
MS Office Automation
Expert
القدرة على العمل الجماعي والتعامل مع الآخرين
Expert
القدرة على العمل الجماعي والتعامل مع الآخرين
Expert
Website Design
Intermediate
Website Design
Intermediate
Software programming
Intermediate
Software programming
Intermediate
Operating Systems
Intermediate
Operating Systems
Intermediate
Network Administrator
Intermediate
Network Administrator
Intermediate
System Performance
Expert
System Performance
Expert
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Computer Associates Packages
Expert
Computer Associates Packages
Expert
Web Application Design
Expert
Web Application Design
Expert
MS Office Automation
Expert
MS Office Automation
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
ILETS
Sep 2016 - Sep 2020
Hospitality
Al Khleej
Jul 2009 - Aug 2009

Hobbies

  • هوايات فكرية ,وفنية
    جمع الصور المفيدة من المجلات والجرائد ، وتصنيفها (أشخاص/ أماكن). المراسلة وتبادل الخواطر. تصميم المواقع الإلكترونية. المشاركة في الألعاب الكترونية الذهنية. القراءة والمطالعة (مرئية / مسموعة / إلكترونية). تعلم فنون النحت والتصميم باستخدام الخامات المختلفة. صناعة الدمى والألعاب الالكترونية المختلفة