IT Support Engineer
Vianeos
مجموع سنوات الخبرة :10 years, 7 أشهر
* Daily IT Operation tasks Supporting Etisalat several departments in GoChat mobile app.
* Insuring the CI/CD of GoChat mobile application
* Testing and troubleshooting the app for functional and/or visual bugs.
* Operating on the app DBs
* Handling and managing Jira
* Handling and operating upgrade project in NE branches and back offices
* Installing, configuring and testing operating systems, application software using Acronis, Network Installation, SCCM and AD
* Troubleshoot computer systems remotely and in person to identify and eliminate Software/Hardware malfunctions.
* Document requests and incidents, resolve or escalate them if needed using ServiceNow
* Plan, purchase, direct, and manage marble and natural stone construction projects
* Create budget objectives; analyse technical and financial job requirements, etc.
* Perform blueprint reading, create shop drawings
* Prepare and deliver IT courses content and outlines (Cambridge IT Diploma, ICDL, A+, Computer troubleshooting... etc.)
* Translate and Interpreter courses English to Arabic and vice versa
* Pearson VUE Certified Test Centre Administrator
* TOEFL IBT Certified Test Centre Administrator
* Server Administrator
* Install and configure operating systems and other software
* Troubleshooting computers software/hardware issues (300+ workstation)
* Supporting users and network administrators over the telephone and by email
* Ensure constant availability of technical resources
* Xerox photocopier workstations administration
* Avaya phone system Operator
* FortiGate Firewall administration
* Moodle management and error fixing
* Install and configure operating systems and other software
* Develop software of an ATM machine with a group of 3 Programmers
* Maintain the ATM machines (+100) and improve its performance
The CBP TOT program aims to tool up the CBP Trainers, with the essential knowledge and pedagogy to perform effectively; as well as sharpening their skills by amalgamating them with the latest methodologies that allow them to purvey their expertise. TOT Covers: * Define the best teaching approaches, methodologies and technique * Understand and apply training needs analysis (TNA) * Express the traditional teaching/training methods * Follow the steps of applying the role – playing method * Understand classroom management tools * State the evaluation types and assessment * Understand the future of soft skills training
Diploma Modules: •Module 1: Introduction to Information Technology •Module 2: Using PC and Managing Files Using MS Windows •Module 3: Word Processing Using MS Word •Module 4: Spreadsheets Using MS Excel •Module 5: Electronic Communication Using MS Internet Explorer. •Module 6: Databases Using MS Access •Module 7: Presentation Using MS PowerPoint
This Professional Diploma contains the principles That every employee needs to have to enhance his productivity: - Customer Service - Business Communication - Self-Awareness and Personal Development - Business Etiquette - Business Basics and Finance - People Skills - Time Management - Information Technology for Business
ISE is a credit-based BSc program in Information Systems Engineering. The content is very much that of a traditional Computer Science degree, but offered online. The student has to take a number of "core courses" and then a number of "specialized courses" with the aid of a career planner. There are currently four core specialization areas: Software Application Development, Multimedia Systems, Networking and Operating Systems, and Intelligent Systems. It is possible to choose an emphasis within a core specialization area. The duration of study is (typically) five years.
