Senior Delegate Sale Manager
IQPC Middle East
مجموع سنوات الخبرة :22 years, 9 أشهر
Review existing systems & procedures and design internal controls / quality audit checks for various operational areas for achieving higher operational efficiency, resource rationalization and cost reduction
Consistently develop new business, despite slow economy, through prospecting, persuasive presentation & persistent follow up. Planned and executed marketing tools, trade shows, and promotional events
Impart training to the sales personnel and monitor their performance to identify areas of development to ensure optimum utilization of their skills. Coordinate with various departments to ensure timely service rendered towards the customers.
Proactive contribution in driving business growth through appointment/development of financially strong & reliable channel partners to enhance sales while expanding and establishing new unexplored areas.
Plan & conceptualize various strategies to achieve business goals of the branch aimed towards the growth in business volumes as well as profitability, ensuring the usage of modernized tools of development, expansion and diversification.
Make fact-based decisions regarding marketing strategy to develop the product as a brand while designing effective and cost-efficient implementation programs based on Customer Analysis, Competitive Analysis and Collaborator Analysis.
Develop a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing account activity.
Responsible for overseeing BTL activities; setting & achieving the top-line, middle-line & bottom-line targets within the prescribed budgets while making decisions on Product-Mix, Pricing, and Promotion, etc.
Identify & appoint new channel partners & dealer network to enhance business development while training them on regular basis through technical presentations; working with the existing sales channel to ensure target achievements.
Ensure timely service delivery as well as collections from the clients within the stipulated credit period. Manage the distribution system of the company and maintaining smooth operations across the units.
Generate business from various channel partners for the company while establishing healthy business relations with clients & external associates for securing repeat business & long term loyalty while worked towards solving their queries.
Maintain timely MIS & database reflecting the trends & developments of the company regarding sales, business development, vendor reconciliation, etc for budgetary & strategic review to enhance the business of the company.
Manage the professionals engaged in sales functions, providing technical guidance to the Sales Team while setting performance parameters, deadlines & work delegation for them & providing them various accolades to motivate them.
Generating Sales Revenue
Responsible for archiving sales targets through key account management and developing relationships with new & existing customers.
Using value led matching to understand customer needs and offer the right product.
Use of timing, exclusivity and early bird discounts to create urgency and increase credit card bookings
Effective pipeline management to ensure all leads are called on time and clients in review are kept warm through scheduled call back
Forecast future sales volumes to maximize profits.
Project & Business Development
Assist production team with speaker acquisition that would add value to the conference and the audience
Coordinate with the operations team in the booking of venues.
Identify potential vendors that could be able to sponsor or exhibit at the conference
Provide qualitative feedback on the conference/training program whilst identifying prospects not included in the sales plan or conference plan.
Sales Management
Lead allocation to advisors
Promoting and encouraging good account management practices.
Develop key accounts with new and existing customers to help synchronise our products with customer needs.
Resolve all queries or disputes arising from the team or clients
Set up meetings with HR/ Training managers to identify specialized training needs.
Business reporting
Creating and publish reports detailing all aspects of team performance
Meet with and review results with Operations, Sales & Marketing Manager on a weekly/monthly basis
Human Resources and Personnel Management
Participate in the recruitment and interviewing process
Plan staff annual leave/shifts to suit the business needs
Communicate regularly with team on sales target and update them on new processed introduced by the company
Carry out Individual annual appraisals
Carry out one2one reviews and disciplinary meetings quarterly
Coach, Motivate and Support through a coaching culture
Coach and develop the team to create market & product awareness
Carrying out briefing meetings and one to one coaching session on an ongoing basis.
Maintaining team morale and motivation whilst providing clear, strong direction
Promoting and encouraging good account management practices.
Review telesales operatives according to the requirements and timescales, effectively manage any underperformance or improvement requirements in a timely manner
Other
Carry out any other duties as required by the Company
Independently handled the overall functional management of the store while conceptualized & implemented measures for enhancing operational efficiency & optimizing resource optimization. Handled Profit & Loss management by following cash control/security procedures, maintained inventory, reviewed financial reports and took appropriate actions.
Efficient in client relationship management so as to assure satisfactory service and speedy problem solving. Also provided report on the daily developments & activities to the senior management. Handle performance appraisals, takes disciplinary action, motivates and trains. Look after complete and timely execution of corporate & local marketing plans.
Ensured smoothly and efficient running the Heart of the house. Ensured requests are met at all times and revenue is maximized and costs controlled. Responsible for running multi-task outlet operation smoothly.
Oversaw the activities to drive financial results, guest satisfaction & human capital index and market share and inventory management and ongoing maintenance of assets including establishing stocks, maintenance and inventory as required.
Handled the planning framework for the handling the management of material, service, information and capital flows including the increasingly complex information, communication and control systems required in business environment.
Responsible for handling different dynamic operations, managed office operations, including inter / intra departmental coordination, logistics of supplies quantitatively and qualitatively and exercising cost controls.
Performed other duties as assigned to assist the department in obtaining and maintaining its mission. Provided regular training sessions to the new incumbents as well as updating the existing ones.
Sales Management & Business Development
Managing and motivating the team to increase store sales;
Using information technology to analyse sales figures and forecast future sales volumes to maximise profits;
Creating and publish reports detailing all aspects of team performance;
Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions;
Meet with and review store performance results with Operations / Area Manager on a weekly/monthly basis;
Determines merchandising strategy by reviewing operating and weekly financial statements and departmental sales records;
Ensuring standards for quality, customer service and health and safety are met;
Stock Management
Managing stock levels and making key decisions about stock control;
Updating colleagues (merchandisers & Operations Manager) on business performance, new initiatives and other pertinent issues;
Analysing and interpreting trends to facilitate planning;
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends;
Use store reports to make commercial decisions on space allocation for products and identify slow moving items;
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
Updated superiors on business performance, new initiatives and other issues;
Human Resources and Personnel Management
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews;
Plan staff annual leave/shifts to suit the business needs;
Communicate regularly with team on sales target and update them on new processes introduced by the company;
Maintains the stability and reputation of the store by complying with legal requirements;
Maintain store staff by recruiting, selecting, orienting, and training employees;
Coach, Motivate and Support through a coaching culture
Coach and develop the team to create market & product awareness;
Continuously provide coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;
Maintaining team morale and motivation whilst providing clear, strong direction;
Review ongoing staff performance and effectively manage any underperformance or improvement requirements in a timely manner;
Other
Carry out any other duties as required by the Company;
Finished Arabic classes at Zabeel Institute of learning in Dubai; 2007
Diploma in Business Management, 2001 Mombasa Kenya Polytechnic
12 Years of O Level Education