key account manager
Satguru travel
Total years of experience :13 years, 1 Months
• Providing customers with information about FlyDubai flights, schedules, product, terms and conditions Guiding customers on destinations FlyDubai operates to
• Making new bookings, modifying existing bookings, issuing tickets on FlyDubai flights as per customer request Selling ancillary products provided by FlyDubai to customers visiting FlyDubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc.
• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
• Responsible for leading and contributing to projects that drive revenue growth.
• report directly to the VP of Marketing and be responsible for the development and management of broad-based B2B marketing programs, implementation and results.
• manage marketing efforts for brand position and awareness.
• manage lead generation, web site development and content curation/creation, and sales collateral.
• This high-impact role will work across functions and, interact with clients, vendors, and senior leaders. Oversee marketing lead generation
• Provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of B2B clients
• Lead and ensure the consistency in the messaging, branding, content, and look-and-feel of all internal and external communications and marketing materials—coordinating and socializing with content, creative, sales and broader organization
• Perform industry and competitive analysis to inform the sales process and help positioning and messaging
• Perform ongoing tracking and reporting on B2B marketing initiatives
• Develop and execute B2B marketing plans that may include PPC, email campaigns, participation in industry conferences and events, webinars, and website updates
• Responsible for Online Distribution/b2b.wataniaair.com Inventory/Rates for all Hotels /airlines /transfer worldwide
• To work with internal and external teams to plan and execute 3rd party distribution partner roll out and optimizations
• Enforce Brand image and integrity of information submitted for entry into the CRS and other systems
• Audit and investigate all rate and Hotels /airlines /transfer information submitted for entry into the CRS and other systems to ensure all information entered into ORS/PMS is accurate and related to the CRS and meets the current company standards
• Responsible for all rate loading in all integrated systems for the relevant regions
• Run quality assurance checks on all information loaded before being set live; communicate rate-loading confirmation to hotel staff
• Maintain Distribution Channel Management Systems for third party intermediaries
• Monitor and manage updates to interface configuration related to CRS for accurate mapping of data
• Build and maintain effective working relationships with our key Global Online Distribution Partners
• Audit hotels' set up on channel manager and extranets on a regular basis and feedback findings to hotels
Promoting and selling holidays and travel related products.
• sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism
• taking part in familiarization visits to new destinations to gather information on issues and amenities of interest to consumers
• liaising with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance
• dealing with customer enquiries and aiming to meet their expectations;
• liaising with coach operators, airlines, hoteliers and resort reps
• Marketing holidays to clients and travel agents, websites, brochures
• handling bookings, invoicing and issuing of tickets
• Help customer perfectly plan and organize their family vacations online, over the telephone or by email.
• Issue flight tickets, hotel reservations, airport transfers, tours and other travel service.
• Keep up to date with travel trends, restrictions rules and regulations in the region.
• Experience working with Amadeus /Galileo GDS.
• An in-depth understanding of travel industry policies including faring, refunds, reissues and itinerary changes
• Handle and oversee all travel arrangements (air, lodgings etc.) and operations
• Manage relationships with travel agencies and vendors
• Provide advice on travel documents, insurance, import/export regulations etc.
• Ensure compliance in all aspects of travel procedures
• Drive continuous improvement of travel programs
• Planning and selling transportations, accommodations, insurance and other travel services
• Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers
• Determining clients’ needs and suggesting suitable travel packages
• Organizing travels from beginning to end, including tickets, accommodation and transportation
• Supplying travelers with pertinent information and useful travel/holiday materials
Liaising with clients in person, over the phone or via email to discuss their travel requirements.
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Preparing customized itineraries to suit the clients’ preferences and budget.
• Making and confirming bookings, often via a Global Distribution System (computerized central reservation system).
• Issuing tickets or relevant documents.
• Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
• Modifying existing bookings to suit a change in clients’ circumstances.
• Researching destinations and keeping up to date with travel industry news.
• Ongoing training with other team members and management.
• Dealing with VIP guests and big companies like Amork in Dubai and i handle a sensitive accounts like some cases for ADEC and Mubadala. etc.
• Got a very good relationship with my guest’s special out of work time.
• Handling guests by phone.
• Handling beg events which organization by company like (swimming world
• Championships in Dubai 2013).
• Handling groups for ADEC, al Wahda sports club, in ticketing.
• Dealing with airlines to get best offers e for groups.
• Experience in Amadeus and Galileo ticketing programs.
Using a booking system (Amadeus, Galileo)
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Sending out tickets to clients
• Keeping clients up to date with any changes
• Dealing with complaints or refunds
• Handling guests by phone.
• Organized tours, to “Archaeological sites in Syria “
• Ticketing consultants.
• Besides the work I study administration of tourist offices for a period for 8 months
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Write well designed, testable, efficient code by using best software development practices
Create website layout/user interface by using standard HTML/CSS practices
Integrate data from various back-end services and databases
Gather and refine specifications and requirements based on technical needs
Create and maintain software documentation
Be responsible for maintaining, expanding, and scaling our site
Stay plugged into emerging technologies/industry trends and apply them into operations and activities
Cooperate with web designers to match visual design intent