International Customer Service Support
Bayt.com
Total years of experience :10 years, 5 Months
• Liaison between Bayt and The Network - an international alliance of the leading recruitment websites worldwide.
• Provide monthly consumption and job reports to Network partners for their respective clients
• Develop and conduct relevant training sessions for Network partners and Bayt relationship managers.
• Conduct market research to grow international business with Network partners
• Coordinate with relationship managers across all Bayt offices to provide support on any Network-related matters
• Ensure corporate material shared with Network partners and Bayt relationship managers are up-to-date
• Maintain active dialogue with The Network and its partners to ensure objectives and processes are promptly met
• Performed competitive research and data analysis to help asses Bayt.com's market standing for various products, project growth, and asses the competition
• Created regular reports with actionable data points that can drive change in the organization
• Performed market entry research and analysis on companies with highest needs for Bayt.com's product, prioritize them and effectively report them to various flows to Tech or Sales teams
• Helped uphold and maintain the quality of job postings and company profile listings
• Effectively communicated and followed up with various internal teams to advance set goals as needed
• Maintained duties from International Customer Service Support role, in addition to the above tasks
• First point of contact for both clients/customers and jobseeker inquiries
• Conducts telesales to prospective clients; offering recruitment solutions
• Coordinates with account managers and assists with scheduling client meetings
• Researches for new companies and possible leads
• Updating company database in internal CRM
- Assists in performing basic administrative tasks
- Scanning documentation
- Updating and maintaining electronic filing systems
1. Production Assistant at Promil I Shine, and workshop culminating events
2. Assisted and co-facilitated Kids' Acting Workshop
Bachelor of Arts in Communication, specializing in Advertising and Production (TV Production and Events Management) Dean's Lister for 2nd Semester SY. 2011-2012
Creative Artist of the Year Award Academic Excellence with Honors (2nd Honorable Mention) School representative, Filipino Press Club 2nd Philippine Inter-School Painting Competition Academic Excellence with Honors (3rd Honorable Mention) National championship participant and school representative, MaRRs International Spelling Bee
Award of Academic Excellence award (2005 – 2006) First Place, Computer Art Competition