Sammy Dimaano

Purpose To handle sales, customer service co-ordination and initiate new business opportunities for the growth of the business.
Responsibilities: • Follow up applicable ISO procedures and collectively meet sales, quality and environmental objectives. Ensure department’s sales / CS procedures are being adhered to and copies of all quotations are safely maintained with related supporting documents. • Ensure continuous improvement in business and customer satisfaction. • Strive to meet and exceed sales targets set by the department within acceptable profit margins. • Prepare tenders, proposals & necessary documents for presentation to clients.
• Meeting new clients whenever required to understand their requirements. • Meeting existing allocated clients regularly. • Maintain awareness on competitor’s movements in the market, market trends and upcoming projects. • Receive enquiries/tenders and respond within the acceptable time limit, by utilizing the call management tool (EWMS). • Liaise with concerned departments to collect necessary information to prepare quotations, follow up on all the quotations sent & record results in the quotation data file. • Liaise with other departments of the Company to explore any opportunities of cross-selling. • Co-ordinate to obtain necessary documents such as acceptance form, trade license, security deposit from clients to start/supply service. • Assist concerned departments for outstanding payments, suspension of service and vehicle access problems. • Coordinate with operations & QHSE department in the event of complaints received from client. • Conduct review & analysis for revision of rates for existing allocated clients. • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements • Ensure all agreements for major jobs & yearly contracts are signed as directed. • Record & circulate the minutes of weekly sales meetings for internal use. • Help Finance department through debt follow-up with existing clients. • Other responsibilities as may be assigned from time to time.

Customer Interaction Associate - Dell Financial Services/SMB
March 26, 2008- March 9, 2012
Telus International Philippines
31st F Discovery centre,
25 ADV Avenue Ortigas Pasig City 1605

Responsibilities: • Provide first level assistance and resolution to all reported problems • Prepare corresponding service request report for every reported problem, incidents, issues and concerns • Escalate the service requests to responsible groups immediately for proper action, if applicable. Ensure that complete information is provided • Perform the necessary follow-up until the problem is resolved • Monitor outstanding service requests and updates status of reported problems in the Call Tracking & Management System • Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems • Other tasks that may be assigned from time to time