Sales Account Manager
Softchoice Africa Limited
Total years of experience :7 years, 10 Months
Provide business advice to Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure.
•Ensure that customers are making the most of their technology by creating a tailored service delivery plan to drive business value from customer’s IT investments, and improve operational stability and performance.
•Manage the delivery and follow-up of proactive services outlined in the service delivery plan.
•Effectively communicate the realized value of delivered services through Service Reviews with the customer.
•Develop and expand customer relations to grow Premier Service coverage and ultimately the delivery and realization of its value
•Manage all social media platforms
Kentoo computers is an IT service provider that provide IT solutions to Government Institutions, SME businesses, NGO’s, Cooperates as well as Education Institutions.
One of their flagship services is a smartphone application (app) that provides a physical address for clients who do not have a formal postal address.
Provide business advice to Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure.
•Ensure that customers are making the most of their technology by creating a tailored service delivery plan to drive business value from customer’s IT investments, and improve operational stability and performance.
•Manage the delivery and follow-up of proactive services outlined in the service delivery plan.
•Effectively communicate the realized value of delivered services through Service Reviews with the customer.
•Develop and expand customer relations to grow Premier Service coverage and ultimately the delivery and realization of its value
KCSE), Mean Grade C+
2015: