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Mohamed Rinos Samsudeen, Head of IT Applications

Mohamed Rinos Samsudeen

Head of IT Applications·Egis International (Qatar Rail)

Qatar

Bachelor's degree, Computer Engineering

Work experience

Total years of experience: 17 years, 10 months

Head of IT Applications

June 2025 - March 2026

Egis International (Qatar Rail)

Doha, Qatar

June 2025 - March 2026

• Led enterprise IT applications and service delivery operations for Qatar Rail, managing Oracle ERP,
SharePoint CMS, and mission-critical mobile/web applications with 99.9% uptime.
• Directed a multicultural team of 15+ IT specialists and ensured zero service disruptions during major
regional events through ITIL-based incident management and operational governance.
• Drove digital transformation initiatives by optimizing application support processes, implementing Agile
delivery practices, and reducing manual support tickets by 40% through improved deployment and
operational standards.
Company industry:
Business Consultancy Services
Job role:
Information Technology

Software Engineering Manager (Digital Banking & AI Projects)

July 2024 - June 2025

Amana Bank PLC

Colombo 3, Sri Lanka

July 2024 - June 2025

◦ Managed and overseed a team of software engineers (15+),
including assigning tasks, setting goals, and evaluating
performance for multiple projects.
◦ Collaborated with product owners, project managers, and other
stakeholders to define project requirements, scope, and timelines.
◦ Developed and maintained software engineering processes and
standards and direct the work of engineers to ensure the best
practices around software development.
◦ Plan and coordinate the development of software applications or
systems, including architecture, design, coding, testing, and
deployment.
◦ Ensure that software projects are completed on time, within
budget, and to the required quality standards.
◦ Communicate project status, risks, and issues to stakeholders, and
ensure that they are addressed in a timely manner.
◦ Foster a culture of innovation, continuous improvement, and
knowledge sharing with-in the software engineering team.
◦ Stay up to date with the latest trends and technologies in software
engineering and evaluate their potential impact on the teams
work.
◦ Main scope is defined within Digital banking products and AI
projects, retail banking and innovative banking solutions.
Company industry:
Islamic Banking

Senior Manager – IT (Applications Development & Service Delivery)

December 2021 - July 2024

Bank of Ceylon

Colombo 1, Sri Lanka

December 2021 - July 2024

Company industry:
Banking

IT Service Delivery Manager

September 2022 - December 2022

INTALEQ Technology Consulting and Services

Doha, Qatar

September 2022 - December 2022

Worked for the FIFA World Cup Qatar 2022TM Project in FIFA IT Command Center
The main duties and responsibilities:
• Supervised and managed incident tickets raised in service desk application (Service Now) for the
assigned services to be resolved by suppliers without breaching SLA
• Proactively implemented immediate resolutions for alert notifications from servers, enhancing
system uptime and reliability.
• Collaborated effectively with vendor support managers, technicians, and the FIFA team to drive
informed decision-making and streamline processes.
• Delivered comprehensive daily close of business reports to the FIFA IT team, highlighting
operational challenges, risks, and task updates to facilitate strategic planning
• Developed and submitted Change Requests as necessary, ensuring adherence to change
management protocols and minimizing disruptions
• Leveraged strong communication and coordination skills to foster collaboration across teams,
driving successful IT service delivery and project outcomes
Company industry:
IT Services

IT Service Delivery Manager

September 2022 - December 2022

INTALEQ (Aspire Zone)

Doha, Qatar

September 2022 - December 2022

• Directed the delivery and support for mission-critical IT services, including Ticketing Turnstiles and Enterprise
Print Services across all tournament sites such as stadiums, training fields, hotels, media broadcast arena, etc...
• Expertly managed service lifecycles using both ServiceNow and BMC Helix, ensuring seamless incident
tracking, asset management, and change governance across hybrid vendor environments.
• Acted as the central point of contact for vendor support teams and FIFA IT & leadership to resolve hardware
and software bottlenecks affecting match-day operations.
• End-to-End Match Strategy Execution: Successfully implemented and orchestrated the pre-match, ongoing, and
post-event IT strategies for 64 matches; delivered all services with zero SLA breaches, ensuring seamless
transitions between operational phases.
Company industry:
IT Services
Job role:
Management

Manager IT (Applications Development & Service Delivery)

June 2019 - December 2021

Bank of Ceylon

Colombo 1, Sri Lanka

June 2019 - December 2021

Company industry:
Banking

Senior Systems Analyst Programmer

March 2011 - June 2019

Bank of Ceylon

Colombo 1, Sri Lanka

March 2011 - June 2019

Company industry:
Banking

Software Engineer

February 2010 - March 2011

Kingslake Engineering Systems

Colombo 5, Sri Lanka

February 2010 - March 2011

Company industry:
Software Development

Software Engineer

January 2008 - August 2009

Ceylon Weighing Machines Limited (Avery Weightronix)-

Colombo 14, Sri Lanka

January 2008 - August 2009

Company industry:
IT Services

Education

University of Peradeniya

August 2007

August 2007

Bachelor's degree, Computer Engineering

Sri Lanka

Skills

Product Innovation
Expert
Product Innovation
Expert
Managing Employees
Expert
Managing Employees
Expert
IT Service Management
Expert
IT Service Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Project Management
Expert
Project Management
Expert
BUSINESS REQUIREMENTS
Expert
BUSINESS REQUIREMENTS
Expert
INNOVATION
Expert
INNOVATION
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
BANKING SERVICES
Expert
BANKING SERVICES
Expert
MOBILE APP
Expert
MOBILE APP
Expert
SCRUM (SOFTWARE DEVELOPMENT)
Expert
SCRUM (SOFTWARE DEVELOPMENT)
Expert
SERVICE DELIVERY
Expert
SERVICE DELIVERY
Expert
SOFTWARE DEVELOPMENT
Expert
SOFTWARE DEVELOPMENT
Expert
SOLUTION ARCHITECTURE
Expert
SOLUTION ARCHITECTURE
Expert
THROUGHPUT
Expert
THROUGHPUT
Expert
Inspection
Expert
Inspection
Expert
Engineering
Intermediate
Engineering
Intermediate
Mobile Development
Expert
Mobile Development
Expert
Team Leadership
Expert
Team Leadership
Expert
Scrum
Expert
Scrum
Expert
Project Management
Expert
Project Management
Expert
APPLICATION DEVELOPMENT
Intermediate
APPLICATION DEVELOPMENT
Intermediate
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
CLOUD INFRASTRUCTURE
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
LEAN METHODOLOGIES
Intermediate
LEAN METHODOLOGIES
Intermediate
MOBILE APPLICATION DEVELOPMENT
Intermediate
MOBILE APPLICATION DEVELOPMENT
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
AGILE PROJECT MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROCESS LIFECYCLE
Intermediate
PROCESS LIFECYCLE
Intermediate
BUSINESS PROCESS REENGINEERING
Intermediate
BUSINESS PROCESS REENGINEERING
Intermediate
BUSINESS CASE
Intermediate
BUSINESS CASE
Intermediate
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
CONTINUOUS INTEGRATION
Intermediate
CONTINUOUS INTEGRATION
Intermediate
CUSTOMER JOURNEY MAPPING
Intermediate
CUSTOMER JOURNEY MAPPING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INVESTMENT MANAGEMENT
Intermediate
INVESTMENT MANAGEMENT
Intermediate
USER ACCEPTANCE TESTING UAT
Intermediate
USER ACCEPTANCE TESTING UAT
Intermediate
Oracle
Intermediate
Oracle
Intermediate
IT Management
Expert
IT Management
Expert
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
DIGITAL BANKING
Intermediate
DIGITAL BANKING
Intermediate
INCIDENT COMMAND SYSTEMS
Intermediate
INCIDENT COMMAND SYSTEMS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
MOBILE APPS
Intermediate
MOBILE APPS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
SERVICE DELIVERY FRAMEWORK
Intermediate
APPLICATION FRAMEWORKS
Intermediate
APPLICATION FRAMEWORKS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
ENTERPRISE APPLICATION SOFTWARE
Intermediate
IT SERVICE MANAGEMENT
Intermediate
IT SERVICE MANAGEMENT
Intermediate
SOFTWARE ENGINEERING
Intermediate
SOFTWARE ENGINEERING
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Tamil
Native Speaker
Arabic
Beginner
Hindi
Beginner

Memberships

Computer Society of Sri Lanka

Professional Member

March 2016

Training and Certifications

Certifications
PeopleCert Training
ITIL 4 Foundation Certification (In Progress)
Open to GCC Opportunities & Relocation ITIL4 Foundation Certification
Qatar QID Holder| Saudi Arabia Focused
Bachelor's Science
C0 – PUBLIC.
– PUBLIC.
C0 – PUBLIC.
Securing Mobile Applications –
Certified Secure Software Engineer –
Oracle Cloud Infrastructure Foundations Associate
Securing Mobile Applications
Certified Secure Software Engineer
Oracle Cloud Infrastructure Foundations Associate

Hobbies

  • Cricket
  • Digital Technologies