Samy Mohamed Adel Teaima

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• Help Desk/IT Support
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment
•Managing and maintaining a Windows Server 2003 Environment
•Support and monitor network infrastructure
•Manage active directory and domain controller
•Provide 1st & 2nd level user support for hardware and business software applications
•Provide daily technical support for 100 Employees
•Support ERP (Oracle ) and Sales Buzz applications (Desktop and mobile editions)
•Support GPS and PDA devices connected with public APN using GPRS
•Implement Troubleshooting module
•Maintain a log for incidents & update IT assets records as appropriate business environment

• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• Help Desk/IT Support
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment
•Managing and maintaining a Windows Server 2003 Environment
•Support and monitor network infrastructure
•Manage active directory and domain controller
•Provide 1st & 2nd level user support for hardware and business software applications
•Provide daily technical support for 100 Employees
•Support ERP (Oracle ) and Sales Buzz applications (Desktop and mobile editions)
•Support GPS and PDA devices connected with public APN using GPRS
•Implement Troubleshooting module
•Maintain a log for incidents & update IT assets records as appropriate business environment

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Perform light lifting 25lbs.
Perform creation of new accounts using company provide software tools.