SANA DEHMANI

• Works independently and has excellently attention to details
• Excellent Team Player with a strong attendance record.
• Corporate and Leisure experience working under pressure
• Experienced and patience handling high-end, discerning and demanding clients

• Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights
• Inspecte and verify passenger documentation
• Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
• Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
• Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)
• And, in this context, ofer exceptional customer service and enduring passenger comfort and security from check-in to boarding
• Makes announcements regarding flight activity at gate or over airports general PA system
• Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
• Flight Manager collaborate with the crew to provide exceptional service
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UMNR), VIP passengers and passengers needing wheelchair assistance
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Communicates with flight crew on ground and via ground to air radio
• Maintains the level of service expectations of both the passenger and the airline customer at all times
• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System

• Listen, understand and solve customer problems in a timely manner, respecting
• Quality Agent 310 Bell listening to agents calls by conducting an on-call survey in order to check the quality of service of agents and coach them if possible by developing their skills to give a better performance
• Command Control Agent.
• Agents retentions brown services in lines up customers at the same time solve their problems and satisfy their needs.
• Supervisor Trainer 310 Bell in training new agents

• Listen, understand and solve customer problems in a timely manner, respecting
• Quality Agent 310 Bell listening to agents calls by conducting an on-call survey in order to check the quality of service of agents and coach them if possible by developing their skills to give a better performance
• Command Control Agent.
• Agents retentions brown services in lines up customers at the same time solve their problems and satisfy their needs.
• Supervisor Trainer 310 Bell in training new agents

• Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights
• Inspecte and verify passenger documentation
• Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
• Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
• Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)
• And, in this context, ofer exceptional customer service and enduring passenger comfort and security from check-in to boarding
• Makes announcements regarding flight activity at gate or over airports general PA system
• Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
• Flight Manager collaborate with the crew to provide exceptional service
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UMNR), VIP passengers and passengers needing wheelchair assistance
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Communicates with flight crew on ground and via ground to air radio
• Maintains the level of service expectations of both the passenger and the airline customer at all times
• Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System

• Reservation and Ticketing for Air, Hotel and arrangements.
• Works independently and has excellently attention to details
• Excellent Team Player with a strong attendance record.
• Corporate and Leisure experience working under pressure
• Experienced and patience handling high-end, discerning and demanding clients

Supervisor Travel Consultant Expedia
05-10-2019/08-08-2020
• Reservation and Ticketing for Air, Hotel and arrangements.
• Works independently and has excellently attention to details
• Excellent Team Player with a strong attendance record.
• Corporate and Leisure experience working under pressure
• Experienced and patience handling high-end, discerning and demanding clients

Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Identifies strategic goals by gathering pertinent business, financial, service, and operations information.

Consultant Financial National bank
01-07- 2014/23-06-2015

• Respond efectively to diferent customer questions
• Anticipate their need and promote appropriate financial products and services.
• support them in using the technologies of the bank.
• Meet the goals of call processing times and sales.
• Provide a superior customer experience while Handling complains.