Customer service Officer
Halawi Group
Total years of experience :8 years, 4 Months
Answering the phones and serve the customers in a best way through phone, face to face or by e-mails.
Coordinates with the transfer team and makes sure customers receive their orders on time. Prepares & submits a daily report about his daily activities & achievements & submits it to his/her supervisor. Make daily reports to Chairman concerning the satisfied and unsatisfied customers has been already served. Prepare surveys in order to see the opinions of the customers. Make calling to unsatisfied customer to come back again. Also using the CRM and create list of the leads. Update the list of leads in case they become qualified and getting all the required information.
Interact with customers by e-mail, phones or face-to-face.
Answer customer’s calls and inquiries.
Manage customer complaints and provide solutions and reports customer complaints to the manager.
Coordinate with the customers to properly deliver the ordered goods from the showroom/warehouse in a timely manner.
Making calling for new customers
Taking meeting with the prospect clients
Fill applications for the credit cards, personnel loans and car loan.
Verified all the required documents for the application
Making calculation for the personnel loan.
Sending fax to the paragon
Preparing all the file with all the required document to the bureau de credit and send it to the main office through post
Follow up with the approved and unapproved file of the customers
Business Studies with System is a new major of business. It is about how we can manage the complexity in an organization. How we can deal and respect the complexity in the Real World. Also, this major is to know everything about functions like human resources and the theories of motivations in order to make organization more profit and to increase the performance, the marketing and 4p's....
