Supply Chain Coordinator
United Arab Emirates
مجموع سنوات الخبرة :12 years, 7 أشهر
● Identifying areas of opportunity across both the supply chain process and delivery timeframes and put in place necessary KPI’s for internal and external stakeholders to comply to.
● Ensuring all stakeholders, internal and external, meet communicated deadlines and accurately manage data.
● Collection, filing and management of all shipping documentation.
● Alignment of the Supply Chain process with the Merchandise Planner to provide updates on arriving shipments.
● Management of delivery timetables across all brands to ensure that weekly intake targets are met.
● Processing Pre Payment and PDC requests when needed and following up with Finance for the same.
● Creation and management of all arriving stock reports. Identifying areas of concern and implementing solutions to ensure maximum efficiency and effectiveness.
● Building and maintaining strong relationships with key suppliers to ensure adherence to the collection window.
● Detailed understanding of all brands to understand performance.
● Vast products mix includes exclusive in-house collections, sports & active wear and globally-recognized brands including Mango, Aldo, Adidas Originals, Nike, Top shop and Top man, Tommy Hilfiger, Calvin Klein, forever 21 etc.
Saint Gobain -PAM
Manage the complete order fulfillment cycle i.e. from Order to Delivery for customers along with 100% accurate documentation.
•To prepare Quotations using
Processing work on behalf of group business for its customers
•Inbound and Outbound calls to HSBC customers across the globe.
•Preparing routine daily reports on the job performance, activities etc.
•Handle escalations and customer satisfaction call backs
•Ensure consistent scoring & feedback delivery approach
•Participating in team meetings and projects.
•Acquiring and updating self-knowledge on products and services.
•Identifying and escalating potential show stoppers and issues
•Writing business letters and correspondents, dealing with a large amount of data.
•Handling telephone banking calls
•Provide Coaching & Feedback to enhance team's performance.
Responsible for order entry in the system.
•Manage a workgroup for purchase order entries.
•Coordinate with the Direct Order Coordinator team (DOC) to ensure orders are entered in SAP.
•Escalate any kind of delays within the Order Management team.
•Coordinate with the Customer Data Team to maintain and create new customer invoice details.
•Coordinate with clients and the dispatch team to make sure there is no delay in deliveries.
•Maintaining reports of all the requested orders, due orders and all delivered orders.
•Coordinate with the warehouse team to update stocks on SAP.
•Researches issues and responds to phone calls and emails regarding sales orders from customers
•Proactively manages open order report to ensure accuracy of need dates, which in turn affects inventory productivity.
•Communicate with relevant departments / customers in a timely manner to resolve any issues that arise each day
•Maintain data within the CRM (customer relationship management) software.
•Complete all daily/weekly reports as assigned.
•Make a commitment to meet billing targets/metrics and work independently to improve the current process.
•Work on assigned service, quality objectives and volume.
•Responsible for sorting and resolving account discrepancies to close the year without any backlogs.
•Responsible for coordination of all deliveries with suppliers
•Liaise with sales and marketing team for Demand forecast & order fulfillment, Upcoming projects and tenders to meet emerging market needs
•Coordinating and designing various process flows to improve team performances by following operational excellence and lean methods.
•Investigate all major discrepancies that occur as a result of transaction operations and give timely feedback to the associates, also work with each associate to develop and act upon a development plan to ensure that each individual has an opportunity to achieve their performance goals.
•Assess needs for training and development in order to enhance better job performance of team members & Promote teamwork and responsiveness of individuals in their areas of responsibility.
•A Part of Service Delivery Team, Assigning Tickets to the Technician, Making sure they service Dell Clients with any IT related issues.
•SLA Management, Acting as an Interface between customer and techs to have a call completed within the given SLA
•Ensuring that calls are closed with the proper information and that the Asset Management System is properly updated during an IMACD service event by the engineers.
•Handling primary elevations & escalation
•Working as a bridge between customer and technicians to avoid delays
•Cross trained functional activities as a backup process.
•Complete knowledge of Incident management, Problem Management, Service Management, Material management, Logistics related issues.
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