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sanaa maroua, Guest service officer

sanaa maroua

Guest service officer·Grand Hyatt Dubai

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 15 years, 0 months

Guest service officer

September 2011 - Present

Grand Hyatt Dubai

Dubai, United Arab Emirates

September 2011 - Present

- Greet and register incoming guests.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

French Teacher

May 2019 - June 2020

sabis international school

Abu Dhabi, United Arab Emirates

May 2019 - June 2020

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Cabin Crew

January 2016 - January 2019

Etihad Airways

Abu Dhabi, United Arab Emirates

January 2016 - January 2019

Company industry:
Airlines
Job role:
Hospitality and Tourism

senior sales executive

March 2013 - March 2016

Rak ceramics

Dubai, United Arab Emirates

March 2013 - March 2016

Company industry:
Construction & Building
Job role:
Sales

Guest service

June 2010 - August 2010

Phone assistance

Casablanca, Morocco

June 2010 - August 2010

Handle guest requests and concerns promptly and with courtesy, assist guests with any inquiries, maintain efficient and effective flow of information with guests and all internal departments.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

ihees

September 2011

September 2011

Bachelor's degree, Business Administration And Commerce

Morocco

Higher institute of economics and social studies

June 2011

June 2011

Bachelor's degree,

Morocco

Skills

Social Studies
Expert
Social Studies
Expert
Economics
Expert
Economics
Expert
Guest Service
Expert
Guest Service
Expert
Hospitality
Expert
Hospitality
Expert
Sales
Expert
Sales
Expert
word
Expert
word
Expert
excell
Expert
excell
Expert
Plower point
Expert
Plower point
Expert

Languages

English
Intermediate
French
Expert
Arabic
Expert