IT Administrator
Resser LLC
Total years of experience :10 years, 8 Months
Configuring and Troubleshooting of Desktops, Laptops, Printers
Domain user account creation and deletion in Active Directory.
Assisting the users with Hardware and Software related issues.
Monitoring Symantec Endpoint Protection Manager Console and Deployment of Symantec Antivirus locally and remotely.
Scheduling and Monitoring server backups using Veeam Backup Essentials.
Handling the company account of souq.com e-commerce site.
Handling the company social media accounts.
Handling the company domain and office 365 email accounts in godaddy
• Actively working on Incidents and Service requests.
• Processing New Hire employee request and Employee Account Termination.
• Creating domain user account for different internal domains.
• Creating Mailbox & Distribution List in M.S Exchange 2010.
• Blackberry Enterprise accounts creation through Blackberry admin console
• Involvement in Major Incidents as an MI Manager.
• Creating of User accounts in various internal applications
• Configuring and Troubleshooting of M.S Outlook.
• Configuring and Troubleshooting of RSA, Cisco AnyConnect and Aventail VPN client.
• Assisting the users with Hardware and Software related issues.
• Helping the Users in solving their issues remotely through GoTo Assist remote tool.
• Keeping a track of user calls and emails in BMC Remedy web ticketing tool and coordinating according to the requirements.