sandani fernando

Managed end-to-end motor insurance claims, including assessment, negotiation, and
settlement of Total Loss and high-value claims.
Investigated suspicious claims to identify fraud, minimize losses, and protect company
interests.
Ensured strict adherence to insurance regulations, legal requirements, and internal
compliance standards.
Liaised with customers, brokers, garages, surveyors, and internal sales teams to ensure
smooth claim resolution.
Improved claims processing workflows to reduce turnaround time and enhance
customer satisfaction.
Prepared claims analysis reports and performance metrics to support management
decisions.
Supervised daily claims operations to maintain efficiency, accuracy, and service quality.
Organized and presented claim review plans to senior stakeholders.
Collaborated with system developers to enhance claims management systems and
automate processes.

Greet and assist customers in a welcoming and professional manner at the dealership.
Provide detailed information about vehicles, including features, pricing, and financing
options.
Explain technical, legal, and financial aspects of the vehicle purchase.
Negotiate sales agreements, including pricing, trade-ins, and financing requirements.
Prepare and manage sales contracts and documentation accurately.
Use phone calls, emails, and social media to promote vehicles and maintain client
relationships.