Store Manager
SUN AND SAND SPORTS
Total years of experience :13 years, 10 Months
Key Competencies
• Highly skilled in overseeing store operations and achieving set targets.
• Proficient in understanding market trends, customer needs and strategies required to drive sales.
• Hands on experience in ensuring proper merchandise presentation and inventory planning.
• In-depth knowledge of controlling store expenses to maximize profitability.
• Well versed in leading the retail store team of multi-cultural background.
• An upbeat, flexible individual who genuinely enjoys change and new initiatives.
• Proficient in MS Office, Retail PRO, Oracle Retail ERP software, SAP and Internet Savvy.
Achievements
• Store of the Month award (2 times), highest store Budget Achievement (4 times).
• Winner of the best Store Supervisor award for being the top leader in Sun and sand sports Mar 2017
• Yearly budget achievement 129% with highest Gross Profit.
Career History
Working with SUN AND SAND SPORTS LLC, Since Feb 2015 to till date.
(Worked in Deira City Centre, Madinat Jumeirah& Satwa Sports Market)
Designation: Retail Store Supervisor (Oasis Center, Dubai)
Duties & responsibilities
• Handling international brands (Nike, Adidas, under armour, Puma, Reebok, Fitness & Outdoor brands).
• Managing 18 staffs with 10, 000 square feet store.
• Planning and organising stocks which is highly demanded in competitive market.
• Coordinating with buyers and logistics team to make sure proper availability and stock movement on time.
•Equally strong in planning, budgeting, financial management and overall operational control.
•Skilled in recognizing and capitalizing on market trends while assuming bottom‐line responsibility for results.
•Broad knowledge of marketing disciplines including: research, promotional planning, pricing, merchandising, social marketing, event planning, and advertising.
•Facilitator of corporate training in the areas of sales, leadership, associate development, product knowledge, systems adoption, and operational discipline.
• Build and sustain customer -focused store cultures to facilitate a pleasant shopping experience.
• Conduct customer needs assessments to identify preferences, consistently driving store profitability
• Implement KPI culture to increase staff productivity and store sales.
• Observe and coach associates in sales floor techniques and customer management skills.
• Plan and delegate assignments based on workload and employee availability.
• Develop and implement employee’s trainings and motivational programs.
• Examining each section of the store on a daily basis and rating their performances.
• Monitoring the routine business statistics and preparing standard reports for higher management.
• Evaluate business results and create a business tracker to achieve store target.
• Upheld brand and operational standards.
• Addressed loss prevention issues immediately.
• Manage product merchandising through implementation of plan-o-grams and creative window displays.
• Processed shipments and prevent overages through verification and approval of incoming inventory.
• Identify and resolve issues in the store with proper communication.
• Maintained working knowledge of store’s policies and procedures.
• Managed the register in accordance with SOP guidelines.
•Manage the entire retail store operations by ensuring an international retail standards, exceptional sales performance and excellent customer services.
•Ensuring and maintain an effective business relationship with customers in all aspects of store services including handling complaints and inquiries.
•Ensure high level of visual display standards as per the set guidelines of Landmark Group.
•Managing store inventory and work towards reducing the ageing stocks and shrinkage.
•Managing cash operations and reviewing Daily Sales Reports.
•Organize events and promotions as per the Marketing Calendar.
•Provide adequate support for stock taking.
•Analyze the stock take reports and implement necessary steps to reduce the variance.
•Mentor and lead the store sales team for achieving their individual sales targets through well-organized retail sales practices.
•Ensure to maintain the ambience of the store as per the company standards.
•Coordinate with warehouse department for smooth stock movements.
•Prepare MIS and analysis report of store sales, inventory and submit to the management.
•Identify potential customers and convince them to enrol with the company.
•Explain product features, advantages and benefits to customers.
•Focus on repeat business through successful customer follow up.
•Establish and maintain positive communication stream with existing customers to maximize the sales revenue.
•Coordinated with production department and ensured on time product supply to the customers.
•Conduct product costing and pricing on regular basis based up on raw material price revision.
•Payment collection from customers wherever necessary.
•Prepare statistical reports on customer behaviour, spare capacity available, product movement etc.
Completed M.com from Calicut University, specialized in marketing (March 2010)