Sandeep Kumar

• Lead End User Services (EUS) with end-to-end ownership of Service Desk operations, EUC and
Digital Workplace platforms across the region
• Own global service experience for Microsoft 365 and Windows 365, partnering with global leadership
on strategy and execution as India Lead for Employee Experience
• Define and execute End User Experience strategy aligned to enterprise IT vision; build and scale the
EUS operating model across regions to improve consistency and efficiency
• Drive Digital Employee Experience (DEX) initiatives that improve adoption, productivity and CSAT,
and lead the Copilot/GenAI adoption strategy across enterprise functions

Led enterprise Digital Workplace transformation programmes for BFSI and Healthcare clients in multi
client, multi-region delivery environments
• Delivered Microsoft 365 migrations, collaboration platform rollouts and workplace modernisation
projects for global client accounts
• Managed global stakeholders across multiple client engagements, establishing governance
frameworks, SLA/KPI tracking and escalation mechanisms
• Implemented Azure governance, security and compliance frameworks in line with client and
regulatory requirements