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Sandeep Kumar Sonker, Business Support Specialist

Sandeep Kumar Sonker

Business Support Specialist·Revolut Operations India Ltd.,

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 3 years, 6 months

Business Support Specialist

March 2024 - April 2025

Revolut Operations India Ltd.,

Lucknow, India •Remote

March 2024 - April 2025

• Delivered high-quality customer support via chat, ensuring timely and accurate resolution
of customer queries.
• Assisted customers with payments, refunds, and billing-related issues while adhering to
internal policies and procedures.
• Maintained detailed case documentation and followed escalation protocols when
required.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support Executive

August 2022 - October 2023

Teleperformance

Jaipur, India

August 2022 - October 2023

• Provided technical assistance through voice and email channels for domestic and international
customers.
• Managed high ticket volumes while maintaining service quality and customer satisfaction.
• Followed troubleshooting guides and knowledge base articles for faster resolution.
• Achieved consistent performance against productivity and quality benchmarks.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Senior Customer Service Representative (Voice Support)

January 2022 - January 2022

HCL Technologies Ltd.,

Lucknow, India •Hybrid

January 2022 - January 2022

• Resolved customer service requests using company-defined processes and tools.
• Logged customer interactions accurately in CRM systems.
• Maintained professional communication and customer rapport.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Operations Executive (Email Support)

January 2021 - January 2022

Startek

Lucknow, India •Remote

January 2021 - January 2022

• Handled customer queries via email support channels.
• Coordinated operational tasks and ensured timely issue resolution.
• Contributed to improved customer satisfaction through effective communication.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Support Executive (Voice Support)

January 2021 - January 2021

Excellent Enterprises Pvt. Ltd.

Lucknow, India •Remote

January 2021 - January 2021

• Supported customers through voice interactions.
• Followed internal service guidelines and quality standards.
• Collaborated with team members to resolve customer concerns.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

University of Lucknow

October 2021

October 2021

Bachelor's degree, Commerce

India

GPA (percentage): 64%

GPA (percentage): 64%

Kendriya Vidyalaya RDSO

June 2018

June 2018

High school or equivalent, Commerce

India

Kendriya Vidyalaya RDSO

June 2017

June 2017

High school or equivalent, Commerce

India

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
INSTANT MESSAGING
Intermediate
INSTANT MESSAGING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate

Languages

Hindi
Beginner
English
Beginner

Hobbies

  • Singing