Operation Manager
Robotika Trading
Total years of experience :17 years, 5 Months
Operation and running Food and Beverages outlet, Toys Stores, Kids Play Area and ECommerce
Directly reporting to the Managing Partners
Providing specific/specialized expertise.
Involved in many projects at the same time for limited, specified period
Facilitates between project team and food-service operations professionals.
Acts as an advocate for food-service operations as well as Toys and play area stores
Opened three new toys outlets in a period of 1 year from scratch
Did the renovation of one of the food and beverage outlet in Dragon Mart
Implemented training programs which resulted in exceptional customer service and that led to the growth in sale
Achieved monthly and quarterly target and even crossed the LYMS after covid-19
Brought all the outlets in profit after Covid -19
Involved in all areas of daily operations as needed - assist in hiring and ongoing training of team members monitor purchase journals and ledgers to comply with assigned company budget purchasing, promotional events, and inventory cost control. Maintains positive work environments and vendor relationships Guest relations, community service, in store marketing to increase sales and guest counts.
Preparing executive presentation for outdoor events.
Created & Implemented Loss & Prevention polices/ procedures.
Improved cost of sales by following up on a daily basis and on job coaching.
Developed cash register lab for staff training prior to placing employees on frontline.
Designed new scheduling system for staff placement by location.
Refocused management team mind-set on reducing operating expenses.
Restaurant Manager
Japengo Café’ - Bin Hendi Enterprises ltd.
Led all area of operation including the development of staff, sales & profits for assigned area. Initiated and managed event planning and kitchen operation, menu engineering and updating.
Managed a team of 40 to 45.
Developed policies relating to waste control to maintain profitability.
Developed service standards & training manuals for all food & beverage employees.
Successfully organized and managed a operation on New year eve in Dubai mall - & increased revenue by 20 to 25% on each year (2012 to 2014)
Monitored all operation of venue & ensured efficiency.
Manpower strategic planning for areas to include staffing development & management of all store level personal.
Played a key role in start-up of a new casual dining establishment. Oversaw general maintenance, daily operation & new materiel selection. Conceptualized & created the restaurant menu & recruited a team of FOH & BOH.
Made manuals, created a training plan and implemented it. Managed all FOH & BOH operation & on/off Premise activities.
Catering - In control of all aspects of the catering operation, including stock ordering, menu consultation, food presentation, forward planning, arranging all the needed equipment’s & kitchen cleanliness.
Directing & managing all staff in FOH & BOH.
Overseeing a team of 40 employees.
Store Manager
Starbucks Coffee - M.H Alshaya llc
Setting goals for the work group, developing organizational capabilities. Developing strategic & operational plans for the work group, managing executions & measuring results. Providing functional expertise & executing functional responsibilities. Using all operational tools to plan for and achieve operational excellence in the store. Generating weekly, monthly & quarterly reports, and managing cash & Inventories.
Economic
Hospitality Management