Sandeep Shenoy

o To ensure that policy guidelines set by the Company are translated into executable plans that are achievable and measurable with the resources available at Company’s disposal.
o To devise, recommend, gain approval for and implement plans for directing Company to operate and develop as per the vision, mission and operational objectives set by the Company.
o Manage Pre-Sales and Support operations for IBM / Oracle / Symantec / NetApp within the ESS Business Unit
o Act as a prime mover in Company’s objective to establish itself as the leading provider of value-add IT solutions provider in Kuwait.
o Plan and implement ESS Business Unit activities in order to meet company targets for business retention, growth and profitability.
o Planning, organizing, implementing, directing, controlling and monitoring of ESS Business Unit’s Pre-Sales & Support operations.
o Directing the delivery of services to customers with an attitude, commitment of exceeding expectations in for every job task.
o Deliver strong analysis, problem solving, organizing and planning skills to enable the formulation and implementation of business plans and programmes to meet the Company’s objective of being a premier supplier to its chosen marketplaces.
o Develop and deliver an Annual Business Plan & Budget for the ESS Business Unit with submission to the CEO for final approval, Operational Management, Client Reporting on a regular (Monthly/Quarterly/Annual) or as and when required basis, according to Company Standards and requirements.
o Review of periodic operational activity reports and financial statements to determine progress and status in attaining objectives and implementation of any tactical revision of objectives and plans in accordance with developing market and business conditions.

Technical Consultant - SUN/EMC/Symantec products, International Turnkey Systems,
Kuwait, 2003-April 2008
Responsibilities: • Implement, manage & sustain Solaris software/SUN hardware projects.
• Implement, manage & sustain Symantec Volume Manager/NetBackup projects.
• Work on EMC software/hardware implementation projects.
• Undertake performance analysis and tuning.
• Design system architecture, sizing and capacity planning.
• Provide and introduce system hardware and software aligned to
SUN/EMC/Symantec best practices.
• Adhere to change management procedures.
• Implement datacenter best practices.
• Manage & resolve critical SUN/EMC/Symantec hardware/software problems on field.
• Suggest and introduce foolproof backup strategies into place.
• Handle shell scripting system monitoring scripts for better system administration.
• Undertake system crash dump analysis, root cause analysis/system failure report
generation.



• Twice, received 'Employee of the Quarter' award
Previous Work Experience

Technical Support Engineer, Sun Microsystems India Pvt. Ltd., Bangalore, 2001-2003

Technical Support Engineer, Frontier Technologies Pvt. Ltd., Bangalore, 2001-2003

Regional Technical Support Specialist, Wipro InfoTech Ltd., Mumbai, 1997-2001

Senior Systems Engineer, Mutual Concept Systems, Thane, 1996-1997

Customer Service Engineer, Softrek Systems, Kalyan, 1995-1996