Senior Desktop Support Engineer
FAB
Total years of experience :1 years, 10 Months
Supervised the migration of all the systems and mailbox to new domain
Provided support to all migrated users like desktop issues, application issues and printer issues
Configured outlook and PC; resolved application issues with the help of concerned team
Offered phone & chat support as well as remote support through SCCM
Installation of SCCM client, Account Unlock, Prepare OS images as per standards
Adding machines to the domain, Applications Installations & User Configuration
Imaging the Computers with USB or PXE
Replace Access Points and Troubleshoot WiFi issue under guidance
Install Encryption (Bitloker) on Corporate Devices and adhere to policy
Do not take any major decision without prior approval from Supervisor
Flexible to work on ad-hoc requests or incidents during out of hours and some times during weekend
Basic Understanding of Switch, Router and Patch Panel
Fix cables that have come out, support offshore team to work as hands and feet at branches server room/offices
Follow-up on resolution of the previous tickets assigned to the various IT teams
Troubleshooting and resolving end user's issues via phone or remote session