Secretary
Smooth Services W.L.L., Al Wakr
Total years of experience :15 years, 0 Months
Applicant
Schedules appointments in Operation Theater.
•Answers telephone and make follow-up calls.
•Communicates with customers in a courteous, professional, cooperative and mature manner.
•Accurately takes messages and conveys information to recipient and transfers calls to physician and nurses when medically indicated.
•Protects/observes patient confidentiality per policies and procedures.
•Obtains current patient information from established and new patients.
•Enters confidential personal health information and financial information into computerized system with a high rate of accuracy.
•Checking billing information of the patient.
•Reviews medical records for completeness.
•Accurately enters procedure codes with correct diagnosis and charges to patient accounts.
•Establish or identify prices of items used and tabulate bills using calculators or optical price scanners.
•Organize and archive documents through scanning, copying, physically or electronically filing documents.
•Ensuring documents are saved and safeguarded from theft or destruction.
•Handle the retrieval of documents as directed by employees or patients when needed.
•Assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems.
Greet patients and take preliminary information.
•Schedule appointments and make follow up calls.
•Answers telephone, screen and forward any incoming calls when needed.
•Verify patients’ insurance information to determine eligibility.
•Register patient by verifying records.
•ID printing and scanning.
•Collect payments from patients once medical services are rendered, applies payments and adjustments to patient accounts in the computer system.
•Take messages and relay them to healthcare professionals.
Manage large amount of incoming calls.
•Greet customers warmly.
•Build sustainable relationships of trust through open and interactive communication.
•Provide accurate, valid and complete information by using the right methods.
•Follow communication procedures, guidelines and policies.
•Handles complaints and provide appropriate solutions and alternatives within the time limits.
•Asses customers’ needs to achieve satisfaction.
•Keep records of customer interaction.
•Utilize computer technology to handle high call volumes.
Greeting customers when entering or leaving the establishments.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Receive payment by cash, check, credit cards, or automatic debits.
•Handles cash transactions with customers, redeem stamps and coupons.
•Issue receipts, refunds or change.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Maintain clean and orderly checkout areas.
•Resolve customer complaints, guide them and provide relevant information.
•Pleasantly deal with customers to ensure satisfaction.
•Calculate total payments received during a time period, and reconcile this with total sales.
•Compute and record totals of transactions.
Greeting customers and answering questions
•Preparing the food
•Stocking supplies
•Serving
•Collects payments and calculate total payments received during a time period.
•Product inventory
in