Sandra El Khoury

•Customer Satisfaction /Customer Complaints Handling
•Follow-up on Food Quality and Food Safety
•Profit & Loss
•Waste Control
•Inventory & Stock Management
•Brand Image
•Cash Flow & Petty Cash
•Machinery and Equipment Effectiveness and Safety
•Product Rollout / Training on New Products
•HR Management
•Coaching and Development
•Ordering / Receiving Goods
•Quality Management

- Coordinate daily restaurant management operations, including recruiting, training, and managing employees, overseeing day-to-day operations, resolving customer complaints, and generating financial reports to ensure smooth and efficient functioning

- Organize and supervise floor planning for events and conferences to optimize space utilization and ensure successful event execution

- Lead by example, demonstrating professionalism, integrity, and a commitment to excellence in all aspects of restaurant management

- Monitor and maintain quality standards for food, service, and cleanliness to uphold the restaurant's reputation and meet regulatory requirements

-Supervise, train, and coordinate food and beverage staff to ensure smooth operations and adherence to standards

- Manage reservations, greet, and welcome guests to create a positive dining experience

- Handle cash, credit, or check transactions with customers accurately and efficiently

- Ensure customers are served in a professional and courteous manner, addressing any concerns promptly

- Oversee completion of checklists, requisitions, and opening/closing procedures to maintain operational efficiency and compliance

- Prepare paperwork including schedules, daily cash reports, staff schedules, tips sheet, and end-of-month inventory

- Train new cashiers and waiters to ensure smooth operations and adherence to company standards

- Ensure orders are well-organized before customer delivery to maintain efficiency and customer satisfaction

- Manage employee salaries and payroll processes

- Oversee purchasing of supplies and utensils, ensuring adequate inventory levels and cost-effectiveness

- Supervise and coordinate the activities of restaurant staff during designated shifts to ensure smooth operations and exceptional customer service

- Assist in training and mentoring new employees, providing guidance on Japanese cuisine, service standards, and restaurant procedures

- Oversee the seating of guests, take reservations, and manage customer inquiries or concerns, resolving issues promptly

- Monitor food quality, presentation, and portion control to maintain Japanese culinary standards and meet customer expectations

- Manage inventory levels and stock rotation, ensuring adequate supply of ingredients and restaurant supplies during the shift

- Handle cash transactions, reconcile cash drawers, and generate daily sales reports with accuracy and attention to detail

- Take orders from customers and accurately relay them to the kitchen staff

- Serve food and beverages promptly and courteously to guests

- Maintain cleanliness and tidiness of tables, chairs, and dining

- Provide recommendations from the menu and answer customer inquiries

- Collaborate with kitchen and bar staff to ensure smooth service flow

- Assist in opening and closing duties, including setting up tables and cleaning up after service

- Greet customers warmly and provide menus, ensuring they have a positive first impression of the Mexican cuisine pub

- Offer recommendations on Mexican dishes and beverages, highlighting specialties and unique flavors

- Take orders accurately, including any special requests or dietary restrictions, and relay them to the kitchen

- Serve authentic Mexican dishes and beverages promptly and with attention to detail

- Communicate effectively with kitchen staff to ensure timely preparation and delivery of orders

- Address any customer concerns or complaints professionally, striving to resolve issues and ensure customer satisfaction

- Assist in opening and closing duties, such as setting up the restaurant for service and cleaning up at the end of the day