Senior Operations Officer
First Abu Dhabi Properties
Total years of experience :17 years, 5 Months
Abu Dhabi
•Conducting internal audits for FAB Properties managed units. (UBS System)
•Uploading Property Management documents to System (Captiva)
•Maintain Documents records/ reports to Documents Management System (DMS)
•Handling / filling related documents to managed Units
•Offering administrative support and coordinating with concerned departments.
Abu Dhabi
•Conducting internal audits for FAB Properties managed units. (UBS System)
•Uploading Property Management documents to System (Captiva)
•Maintain Documents records/ reports to Documents Management System (DMS)
•Handling / filling related documents to managed Units
•Offering administrative support and coordinating with concerned departments.
Handling customer queries on the following bank services:
•Accounts (conventional and Islamic) - GLOUBS System
•Credit cards (conventional and Islamic) - Vision plus system
•Green Emirates properties - CRM System
•Aseel Financing
•Banks Promotions
•Managing customer Complaints
•Reporting all Inbound customer complaint via CRM
•Ensuring high productivity and low turnaround time
A Business Administration graduate with work experience in acquired properties, administration, customer service, and banking since 2007
Handling customer queries on the following bank services:
•Accounts (conventional and Islamic) - GLOUBS System
•Credit cards (conventional and Islamic) - Vision plus system
•Green Emirates properties - CRM System
•Aseel Financing
•Banks Promotions
•Managing customer Complaints
•Reporting all Inbound customer complaint via CRM
•Ensuring high productivity and low turnaround time
Offering training courses
•Organizing training courses for host companies
•Managing administrative work and data entry
courses: Bachelor Management Information System (MIS)
courses: Bachelor Management Information System (MIS)