Sanin Salewala

The Company is an Import/Export Firm dealing in Men and
Women Fashion products (Accessories, Clothing & Footwear).
Role & Responsibilities.
Marketing and Advertising products in Asia, Africa, Middle East, UK, Europe and Canada.
Handling multiple social media accounts for companies brands.
• Monthly procurement of stock from Factories in Bangladesh, China, India and Thailand.
• Visiting factories and personally inspect goods and maintain busi- ness relations.
• Supplying Products to the Clients by air and sea and road cargo.
• Manufacturing custom designs in Clothing and Footwear for clients in Bulk.
• Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.
• Liaising between buyers, manufacturers and relevant internal de- partments.
• Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them.
• Branding and Marketing Products for the company.
• Organizing market research & developing business plan

The company is a fashion retail outlet in Mumbai. I report to the
Owner/Managing Director. I managed a team of 5 executives who
report to me directly regarding sales and purchase requirements
and stock details.
Role & Responsibilities.
• Search for factories in China, India and Thailand for manufactur-
ing Clothing and Footwear.
• Design or help to design and place orders of the same and doing
financial transactions.
• Handling shipping procedures with the help of agents.
• Developing brand building strategies.
• Manage the store and its employees.
• Improving vendors, purchasing, logistics & operations for the
company.
• Manage stocks and production.
• Providing feedback to the management.
• Managing business development activities & generating new
leads.
• Changing the visual look of the store according to the theme or
festivals.
• Checking out new properties to set up new stores

Hutchison 3 Global Services is a Multi-National BPO serving
Three Mobile customers of UK. I reported to my Team Leader. I
dealt with upgrading and retaining customers.
Role & Responsibilities.
• Retain customers to stay with the network.
• To give the best customer service.
• Activate or deactivate mobile network services for our customers.
• Upgrade customer plans or services.
• To help customers select their free upgrade phones according to
their needs.
• To help customers decide on which plans or services are best for
them according to their usage pattern.

Daksh is a Multi-National BPO serving the clients for CITI-
IBANK NA. I reported to my Team Leader. It was an Outbound
and Inbound process for welcoming the new customers of Citibank
and helping the old customers in regards with their bank account.
Role & Responsibilities.
• Make welcome calls to new Citibank customers in North Ameri-
ca.
• Guide them with their welcome package, activate or deactivate
their debit cards, transfer funds, block accounts, etc.
• Help them with any problems with their account and give best
customer service possible.
• To retain customers if they are not happy and give them the best
possible solution.